Join Us and Help Shape Brighter Futures

At Depaul UK, we believe in people’s potential — and we take action every day to help unlock it. Whether you’re supporting young people directly or strengthening our organisation behind the scenes, your work will create real, lasting impact.

About the Role

Client Involvement Manager

Full Time | 12 Months Fixed Term Contract | £39,080

Ready to turn lived experience into lasting change? We are looking for a passionate Client Involvement Manager to champion co-production and ensure the voices of young people and adults experiencing homelessness influence the services we deliver. You'll lead client engagement initiatives, develop peer-led opportunities, support our client-led group The Voice, and help embed meaningful involvement across the organisation.

If you're an enthusiastic advocate for participation, inclusion and social impact, and want to help create services that are shaped by the people who use them, we'd love to hear from you.

Please note that this job opportunity is offered as a full time (37.5 hour per week), 12 months fixed term contract. In addition, this job offers the opportunity of working from any of our regions (London, Manchester or the North East); therefore, we welcome applications from different parts of the country.

In this role, you will:

• Manage and drive forward client involvement throughout Depaul UK
• Liaise and work with local and national client user forums, as appropriate, to develop joined-up consultation and engagement.
• Support, encourage and develop Depaul’s client led group (The Voice) so that all clients have the opportunity to get involved and ensure involved clients have a strong voice in decision making.
• Develop and implement a safe, effective and productive structure for Depaul clients involvement in various roles throughout Depaul services
• Create opportunities for client reps to grow within their roles and join Depaul U.K.'s alumni group. Oversee the development and execution of alumni engagement strategies, ensuring they align with Depaul U.K.'s mission and goals.
• Create comprehensive guidance documents to enable Depaul UK colleagues to fully support clients in involvement and request opportunities.
• Build effective relationships with clients and develop their capacity to influence all aspects of our work so that client involvement makes a real impact on our service delivery.
• Enhance and support Depaul colleagues and senior staff in recognising the benefits of client involvement.
• Adhere to the Regulatory Framework for housing and Ofsted guidance for supported accommodation.
• To be an advocate for the benefits of client involvement and ensure this is embedded in our everyday work
• Act as a role model and ambassador for client involvement at all times, supporting/leading regional teams by helping them to develop their practice and skill in this area.
• Provide leadership and direction to key colleagues to further develop client involvement opportunities
• Manage a small caseload of client representatives, ensuring they are supported throughout and beyond their role and that together you enhance decision making across the organisation
• Develop strategies for building strong relationships with our key stakeholders so that you are able to consider and implement engaging innovative client involvement opportunities
• As a confident communicator you will share information effectively with a diverse range of people, including clients, colleagues, senior managers and Depaul UK’s board of Directors.
• Create clear and concise reports for various audiences, including internal stakeholders.
• Attend Services Committee meetings to support the attendance of clients, and to present updates on the strategic direction of client involvement across the organisation to Executive Management and Trustees
• Monitor & evaluate the impact of involvement and ensure all regions accurately report on activities.
• Keep abreast of changes within the homelessness sector and update opportunities as necessary,
• You will undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager.