Pivotal London
Client Leadership Account Director | Leading Independent Media Agency
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Location: London (Hybrid – 3 days per week in the office)
Salary: Up to £64,000 + excellent benefits
The Opportunity
An exciting opportunity has arisen for a Client Leadership Account Director to join one of the UK's leading independent media agencies.
Renowned for producing award-winning work, the agency has also built an outstanding reputation for its collaborative culture, commitment to sustainability, employee wellbeing, and diversity & inclusion.
This role offers the opportunity to take ownership of two high-profile client accounts, delivering exceptional client service while driving strategic media planning and commercial growth.
Working with some of the agency's largest UK-based clients, you will lead day-to-day relationships, oversee integrated media campaigns, and collaborate with specialist teams to deliver innovative, insight-led solutions. You will also contribute to new business pitches and play an important role in developing junior talent within the team.
Key Responsibilities
- Act as the senior day-to-day contact for key client accounts, building trusted, long-term relationships.
- Deliver an exceptional client experience while supporting the Business Director across strategic accounts.
- Coordinate planning, strategy, and cross-functional teams to deliver high-quality integrated media campaigns.
- Ensure all client work is strategically informed by business objectives, market insights, and competitor analysis.
- Oversee campaign delivery, reporting, and performance, maintaining the highest standards across all outputs.
- Work closely with Operations, Commercial, and Investment teams to ensure campaigns are delivered efficiently and profitably.
- Provide strategic recommendations, bringing fresh thinking around media, data, measurement, and effectiveness.
- Support new business activity, including agency pitches and onboarding new clients.
- Mentor and coach junior colleagues, with increasing people management responsibilities.
- Contribute to wider agency initiatives and help shape best practice across the Client Leadership function.
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About You
You will already have experience managing client relationships within a media agency environment and be confident leading integrated campaigns from briefing through to delivery.
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You will bring:
- Around 5+ years' experience in a client-facing media agency role.
- Strong media knowledge across all channels.
- Proven client and stakeholder management experience.
- Excellent presentation and communication skills.
- Experience using media planning systems and research tools.
- Strong organisational skills with the ability to manage multiple campaigns simultaneously.
- A solid understanding of campaign effectiveness and measurement frameworks.
- A proactive, collaborative approach with a genuine passion for the media industry.
- A keen interest in emerging trends, innovation, and continuous improvement.
Interested?
If you are looking to join a highly respected independent agency where you will have the chance to work with leading brands, influence strategic campaigns, and develop your career in a collaborative environment please apply to find out more.
Unfortunately this agency are unable to offer visa sponsorship
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