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Client Liaison
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Purpose
We are seeking a dynamic and commercially astute individual to join our Business Development Team. This is a strategic role responsible for shaping and executing our client growth strategy, strengthening long-term partnerships with key accounts, and driving sustainable revenue expansion. The successful candidate will play a critical role in influencing company priorities and aligning client strategy with business objectives. Working closely with senior stakeholders, Practice Heads, and client sponsors to deliver measurable commercial outcomes.
Key Accountabilities
Summary of Responsibilities:
Working closely with the Head of Business Development UK and senior ‘sponsors’ of key client accounts, the role will involve:
Client Strategy & Account Management
- Leading the strategic direction of allocated key accounts, ensuring clear growth roadmaps aligned to objectives
- Building and maintaining relationships across client organisations
- Chairing and facilitating review meetings
- Developing and executing client development plans, identifying new growth opportunities
- Overseeing client handling frameworks to ensure consistency, quality, and commercial focus
- Taking ownership of revenue performance and growth targets across the portfolio
- Executing discipline by monitoring progress against agreed actions and commitments
Commercial Growth & Market Development
- Partnering with Practice Heads to unlock cross-practice and specialist growth opportunities
- Identifying and quantifying pipeline opportunities, contributing to forecasting and budgeting
- Driving business development initiatives
- Providing leadership oversight to account management activity, ensuring alignment and accountability
Client Experience & Brand Positioning
- Working alongside the Client Services Lead to coordinate high-impact client engagement strategies
- Championing thought leadership, market positioning, and promotional initiatives that strengthen brand presence
- Ensuring clear communication of client intelligence and market insights across the business
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Strategic Bids & Propositions
- Overseeing development of high-quality, strategic tender and due diligence responses
- Shaping compelling value propositions and differentiators
- Ensuring consistency of messaging aligned with business strategy
Leadership & Representation
- Representing the firm at industry conferences, events, and strategic forums
- Leading cross-functional projects aligned to growth and client strategy
Experience and Qualifications
- Success in leading client growth strategies within a professional or financial services environment
- A proven track record of winning, retaining, and expanding client relationships
- Strong executive presence with the ability to influence at Board and C-suite level
- Advanced stakeholder management skills across complex, matrixed environments
- Commercial acumen with experience managing revenue targets and forecasting
- Exceptional communication skills, both written and verbal
- High levels of accountability, organisation, and attention to quality
- Willingness to travel across the UK, Ireland, and internationally as required
The Workplace
Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise.
Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience.
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We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise?
What Drives Us
At McLarens, our commitments shape every experience- for our clients, our people, and the communities we serve.
- Purpose: Positively impacting people and communities across the globe.
- Progress: Excellence, expertise, and growth opportunities.
- Place: Our culture of empowerment, support and belonging.
The Benefits
Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive.
Here’s what else we offer:
- Compensation: Competitive salary and performance-related incentives.
- Development: Access to technical training, global knowledge-sharing, and career growth opportunities.
- Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
- Global Exposure: Opportunity to work with colleagues and clients across different countries.
- Inclusive Culture: A collaborative environment where your voice and contribution are valued.
Individual progress, global purpose. It’s all here at McLarens.
Our Company
Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.
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