ABC Education
Client Liaison Officer
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About ABC Education
At ABC Education, we are passionate about helping every child reach their full potential through personalised, high-quality tutoring. As an independent and growing business, we pride ourselves on providing a service that is professional, responsive and genuinely centred around the needs of each student.
No two days are ever quite the same. As we continue to grow, we are constantly improving our systems, refining our processes and finding better ways to support the families, schools, local authorities and tutors we work with. We are looking for someone who is adaptable, enjoys variety and sees changing priorities as an opportunity rather than a challenge. If you are solutions focused, enjoy building relationships, can confidently manage multiple priorities and are comfortable adapting as circumstances change, we would love to hear from you.
Role Purpose
The Client Liaison Officer is central to ensuring students receive the right support at the right time. You will manage multiple cases, coordinate with tutors, parents and schools to proactively solve problems to keep everything running smoothly. This is a role for someone who enjoys ownership, takes pride in getting things right and can remain calm and focused when priorities shift.
Key Responsibilities
Student & Client Support
- Be the main point of contact for parents, tutors, schools and case workers
- Monitor student progress and intervene proactively to resolve issues
- Build and maintain positive, professional relationships with all stakeholders
- Deliver an outstanding level of customer service throughout every interaction
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Case & Operational Management
- Manage high volumes of cases accurately and efficiently, keeping records up to date
- Match students with appropriate tutors quickly while maintaining quality standards
- Ensure all documentation, including EHCPs, contracts, and risk assessments, is complete and compliant
Reporting & System Management
- Accurately record and report student and operational data in internal systems
- Generate timely updates for management, highlighting key risks, trends and progress
- Maintain strong organisational systems to support multi-layered operations
Proactivity & Problem Solving
- Anticipate potential challenges and act to prevent issues
- Offer solutions and take ownership to resolve operational or client-related problems
- Ensure tasks are completed with a high level of accuracy and attention to detail
Candidate Profile
Essential Attributes:
- Calm under pressure and able to manage a high workload.
- Excellent verbal and written communication skills.
- Strong working memory - able to retain, process and act on multiple pieces of information across different cases.
- System-orientated and operationally capable, with strong attention to detail.
- Able to prioritise and confidently re-prioritise work as business needs change.
- Adaptable, flexible and comfortable working in a growing business where processes continue to evolve.
- Proactive, solution-focused, and accountable for outcomes.
- Experienced in multi-tasking across complex or layered responsibilities.
- Positive, professional approach with stakeholders at all levels.
- A team player who is happy to support colleagues and contribute to the wider success of the business.
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Desirable:
- Experience in education, recruitment, customer service or service delivery.
- Familiarity with monitoring student outcomes or operational KPIs.
- Experience managing multiple cases or clients simultaneously.
- Familiarity with EHCPs or SEND provision.
What we offer
- Salary: £29,000 - £31,500 per annum (depending on experience)
- Full-time position
- Monday to Thursday: 9:00am – 5:00pm
- Friday: 9:00am – 4:00pm
- Performance-related bonus scheme linked to measurable targets
- Statutory pension
- A supportive, friendly and collaborative team
- The opportunity to make a genuine difference to children’s lives every day
- The chance to grow with an ambitious, independent business where your ideas and contribution are valued
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