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Client Listening Manager
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Client Listening Manager
Are you passionate about understanding what clients really think, turning feedback into meaningful action and influencing strategic decisions?
I'm currently working on an exciting opportunity with a leading international law firm that is looking to appoint a Client Listening Manager to join its growing Client Development team. This is a highly visible role with genuine influence, sitting at the heart of the firm's client growth and relationship strategy.
Key Responsibilities
- Leading and developing the firm's client listening and feedback programme.
- Conducting strategic interviews with clients, including General Counsel and other senior stakeholders.
- Analysing client feedback and translating insights into clear, actionable recommendations.
- Working closely with partners and BD teams to strengthen client relationships and identify growth opportunities.
- Coaching stakeholders on effective client listening and relationship management techniques.
- Driving continuous improvement and exploring innovative approaches, including AI and technology-enabled solutions.
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Requirements
- Experience within Client Development, Account Management, Client Experience or Client Listening.
- Strong relationship-building and stakeholder management skills.
- Excellent interviewing, communication, and influencing abilities.
- The ability to turn complex feedback into meaningful commercial insight.
- A strategic mindset coupled with a passion for delivering an exceptional client experience.
- Experience within a professional services environment, ideally legal, accounting, or consulting.
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This is a fantastic opportunity to join a firm that is investing heavily in client development and recognises the value that client insight can bring to relationship growth and commercial success.
The role offers excellent visibility, exposure to senior stakeholders, and the chance to shape a programme that is central to the firm's future strategy.
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