Client Manager

Location: Bristol, Hybrid

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex [https://computershare.com/flex].

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We give you a world of potential

Computershare is a global financial administration company, employing over 12,000 people around the world. We provide services in over 20 countries to more than 16,000 clients and 75 million customers. Computershare is built on our share registry business and has expanded into employee equity plans, stakeholder communications, corporate governance, fund services, class action administration, deposit protection and most recently mortgage servicing.

We combine our smart technology and even smarter people to give our clients the certainty of accurate shareholder records, any time you need it. If you work with us, we make share registration simple. Share registration is where we began as a company, and with 35+ years' experience and 900 clients in the UK we're never short of a good idea.

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A role you will love

As a Client Manager, you'll join our Registry Client Management team and play a key role in building and maintaining trusted relationships across a portfolio of clients. Reporting to the Senior Client Manager, you'll focus on client retention and development, managing risk, identifying commercial opportunities, and ensuring an exceptional client experience. You'll also support business development activities and work closely with a range of internal and external stakeholders to help clients achieve their objectives.

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Some key responsibilities

• Build and maintain strong client relationships, managing a portfolio of clients and ensuring high levels of retention and satisfaction.
• Act as a trusted partner for clients, resolving issues and delivering service excellence through proactive engagement.
• Identify commercial opportunities, support business development activities, and contribute to revenue growth within existing accounts.
• Deliver professional presentations, client reviews, and account planning activities.
• Manage risk, regulatory responsibilities, and governance requirements, ensuring compliance with business processes and controls.
• Produce client reports and management information, maintaining accurate customer data and records.
• Collaborate across the business, sharing knowledge, supporting colleagues, and driving operational efficiencies.
• Maintain industry and market awareness to support clients and provide informed solutions.