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Client Manager
Full Time | Permanent | Hybrid Working | 35 Hour Week
Salary: up to £60k per annum depending on experience
Are you an experienced insurance professional with a passion for delivering exceptional client service?
Do you enjoy building long term relationships, managing renewals, and working with high net-worth customers who expect the very best?
ENB are recruiting for a Client Manager to join a specialist insurance business. This is an opportunity to become part of a collaborative, supportive team with genuine opportunities to progress and shape your career as the business continues to evolve.
To be considered for this position, you will need to have Motor Trade Insurance background and knowledge.
The role
As a Client Manager, you will take ownership of an existing portfolio of clients within the motor trade, ensuring their needs are understood, expectations are exceeded, and renewals are managed effectively. You will build strong relationships, provide expert advice, and work closely with colleagues to deliver a first class customer experience.
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This role is about far more than processing policies, it’s about becoming a trusted advisor, influencing outcomes, and nurturing long term client relationships.
Key Responsibilities
- Managing and developing relationships with high net worth clients
- Handling policy renewals and retention activities
- Delivering an exceptional level of customer service and support
- Managing client expectations and resolving queries professionally
- Building trust and acting as a key point of contact for your portfolio
- Identifying opportunities to strengthen client relationships and add value
- Working collaboratively with colleagues to achieve team and business objectives
- Maintaining accurate records and ensuring compliance with industry regulations
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What We’re Looking For
- Previous experience within Motor Trade Insurance
- A tenacious, self-starting approach with the ability to work proactively
- Confident, approachable and influential communication skills
- Strong relationship-building and account management capabilities
- Excellent attention to detail and organisational skills
- A collaborative mindset and willingness to support the wider team
Other benefits
- 25 days holiday plus bank holidays
- Pension scheme
- Perkbox
- Critical illness cover
- Life insurance
- Annual bonus opportunities
- Career development and progression opportunities
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