Handle Recruitment
Client Manager - Branding and Design
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Client Manager
We're looking for an ambitious Client Manager with a genuine background in branding, design, or creative agencies to join a busy London Client Services team.
This is not a generalist Client Management role. You'll need hands-on experience within a branding, design, or creative agency, a strong understanding of how brands are developed and brought to life across multiple touch points, and experience managing creative projects for large-scale or global brands. FMCG or corporate experience is desirable.
You'll be the go-to person for your accounts, responsible for the successful day-to-day delivery of design projects, managing timelines and budgets, and building strong client and internal relationships.
Role Details
- Location: Office based in London
- Key Responsibilities:
- Leading smaller projects and supporting larger branding and design programmes.
- Working closely with Strategy, Design, Realisation, and Production teams.
- Translating client briefs into clear internal briefs and creating project plans, proposals, and quotes.
- Managing clients through creative and production workflows, including artwork and print.
- Building trusted client relationships and managing expectations around timings, budgets, and scope.
- Presenting briefs, feedback, proposals, and financials to clients and leading project meetings.
- Keeping finance and resourcing systems accurate, including supporting invoicing and forecasting.
- Identifying opportunities for organic growth and supporting new business where appropriate.
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Required Skills and Experience
- Proven Client Management / Account Management experience within a branding, design, or creative agency.
- A strong understanding of how brands work across different channels and touchpoints.
- Experience managing creative or design projects for large-scale/global brands with multiple stakeholders.
- FMCG and/or corporate experience.
- Excellent project management and communication skills, with exceptional attention to detail.
- A proactive, collaborative, and commercially minded approach.
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What We Offer
- The opportunity to join an ambitious, collaborative creative business, working with well-known brands and a talented team.
- The business is employee-owned, so everyone has a genuine stake in its success.
Please note: Professional experience within a branding, design, or creative agency is essential for this role. Generalist Client/Account Management experience outside the creative sector is unlikely to be suitable.
Diversity and Inclusion
Handle actively welcomes applicants from under-represented backgrounds. We pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity, and inclusion.
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