Walker & Sloan Ltd | Certified B Corp
Client Manager
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Walker and Sloan are proud to be working with a well-known Performance and Brand X Marketing Agency in London as they are keen to bring on a Client Manager to the CS team on a full-time basis.
Salary: from £45k+
Hybrid: 3 days in London HQ
The Role
As part of the Client Services Team, you’ll help with finding new revenue opportunities amongst existing clients, or with new businesses that we interact with. Central to your role is making sure we deliver only the very best work for our clients, and supporting high impact, profitable, and happy client teams.
As a Client Manager, you’ll be a strong marketer, actively developing your strategic thinking and analytical skills in order to bring fresh insight to our work. With our internal teams, you’ll act as the voice of the client, and externally, you’ll be communicating regularly with our clients, establishing a high-trust relationship that is the foundation for sustained growth.
What you’ll be responsible & accountable for
- Responsible for day-to-day relationship with your clients, engaging them with our work and maintaining strong relationships, this includes leading monthly value reporting and weekly client updates
- Responsible for coordinating and managing our teams delivering client work by ensuring they have the information they need to be successful, including writing briefs, leading briefings, reviewing WIP, and presenting to the client
- Responsible for the quality of work going to a client whether that’s originating your own outputs or reviewing the work of other teams before it’s shared, you’ll make sure we deliver high-quality thinking to our clients
- Responsible for enabling the Client Director to manage the client relationship, for example, preparation for and running QBRs and planning around renewals
- Responsible for supporting the Client Director to shape client strategy using our 4Cs framework to find insights, propose opportunities, and shape and sell-in our retained work for the period ahead
- Responsible for seeking out client growth and business development activities, including pitching for new business and onboarding clients
- Accountable for client account and financial administration, and ensuring we have accurate, organised client records, up-to-date commercial data for each client, and maintaining client information in our Operating System
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- You’ll be the person we turn to when we want to understand anything about the status of work for a client or for updates on the client account
- You’ll be actively finding ways to bring new value to the client and StrategiQ
- You’ll be the first person the client calls with questions or when they have new opportunities to discuss with us
- Our teams will come to you when they are onboarding to a client because you know everything there is to know about the client’s business and our work for them
- Alongside other measures, your principal performance metrics will be:
- Client profitability >70%
- Client growth >20%
- Client retention >80%
- Client NPS >80%
For more information, contact Lee Curry at Walker and Sloan
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