Job Summary

The Government Property Agency (GPA) is the largest property holder in government, managing over £2.1 billion in property assets and more than 55% of the government’s office estate. GPA is transforming the way the Civil Service works, aiming to create great places to work, lead the largest commercial office programme in the UK, halve carbon emissions from government offices, and achieve greater value for taxpayers. GPA is seeking innovative, solutions-focused individuals to join their team.

GPA represents the best covenant in the UK—His Majesty’s Government. They are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme, and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are central to their behaviours, fostering a culture of lifelong learning, curiosity, and self-improvement. GPA is committed to becoming a leading, inclusive employer in the external market and throughout the Civil Service. Their strong emphasis on Equity, Diversity, and Inclusion (EDI) ensures their services meet the needs of government departments and civil servants.

GPA is committed to representing the communities they serve by making Diversity, Equality, and Inclusion part of everything they do. They particularly invite applications from candidates who are disabled, ethnically or gender diverse, and those who identify as part of the LGBTQ+ community.

Job Description

This is a new role within the growing GPA Client Relationships team, which includes a Client Director, Senior Client Managers, and several Client Managers engaging with clients’ Senior Departmental stakeholders.

The Client Relationships team is the primary point of contact for all of GPA’s clients offering enhanced services, including government departments and arm’s length bodies. Client Managers work with existing and new clients to develop future property solutions and ensure GPA delivers a service that satisfies their needs.

Reporting to the Client Governance Manager, the role holder will provide vital support to the Client Management team, delivering activities to meet client requirements and supporting improvements in GPA client service experience.

Key Responsibilities

As Client Manager Support, your responsibilities will typically include (but are not limited to):

• Form a strong, collaborative partnership with all of GPA’s Client Managers and wider stakeholders.
• Develop, maintain, and keep current a comprehensive working knowledge of the GPA Directorates, their capabilities, and operating processes.
• Contribute directly to the improvement of GPA Client Satisfaction by ensuring high-quality, proactive service delivery.
• Oversee the collation of Key Performance Indicators through the Client Relationship Management (CRM) tool.
• Embed and support the creation of best practice and process across the team, particularly the ongoing adoption/use of CRM. This includes monitoring cases to ensure case owners are progressing in a timely manner.
• Provide professional and administrative support to the team, including responding to emails, inbox management, holiday lists, diary management, and supporting meetings.
• Arrange regular Client Meetings and prepare/circulate key papers; also recording minutes along with progressing and closing out agreed actions as required via CRM.
• Drive progress and completion of agreed Client actions for both Client Managers and GPA Directors.
• Liaise with colleagues within the Client Management and wider teams to collate and disseminate information in a timely manner, along with administering client meeting trackers.
• Provide periodic support for the advancement of Client initiatives and engagement activities.
• Liaise with GPA Directorate support to ensure all deadlines for Client Plans and resulting Director/Client meetings actions are relayed to Client Managers.
• Send out papers/agendas/requests for information and take responsibility for drafting Permanent Secretary and Client Review briefs for use by the Executive and driving forwards completion of Client actions.
• Own a centralised team meeting/activity calendar, with a centralised report calling out if meeting occurrences have not taken place.
• Support the team in creating case studies to further promote the work they do and update GPA document management key information.
• Proactively build AI literacy and use creative digital tools, including AI-assisted summaries and Power BI dashboards, to automate manual data processes and professionalise client-facing materials.
• Act as secretariat for project reviews/Boards, capturing key actions and decisions, following up outside of the meeting. Own the development and dissemination of meeting documentation.
• Data management, including shared folders and handling requests for information and data, including the preparation of written responses to routine enquiries.