Leadership

• Support other business functions in UK to deliver Redcat strategic goals and initiatives including assisting in Sales presentation as and in customers support when requested.
• Collaborate with key stakeholders in Australian and UK, influencing them to enable business improvements and facilitate innovative solutions that align with the Redcat strategic plans.
• Foster collaborative relationships with internal departments, and trusted advisor relationships with clients.

Qualifications

Experience & Expertise

• 5+ years of account management experience in a SAAS or technology business.
• Strong account management fundamentals.
• Commercial with the ability to understand key business drivers both of Redcat and customers.
• Proven ability to build and maintain positive relationship with internal and external stakeholders.
• Self-Motivated, driven by achievement of goals and customer success.
• Proficiency in Hubspot or other CRM’s.
• Worked in a global organisation, understanding nuances and processes.
• Agile and can-do attitude, willingness to assist other UK teams if required.
• Willing to be a team player, showing leadership as a key member of the UK team.
• Project management experience – managing onboarding, implementation and renewal processes.

Skills & Competencies

• Leadership – Builds a shared sense of direction, clarifies priorities and goals and inspires others to achieve them. Identifies and responds proactively to strategic issues impacting the operating environment.
• Technology - Understands and uses available technology to maximise efficiencies and effectiveness. Demonstrates a sound knowledge and application of the technology and software applications relevant to their work area. Identifies and supports the implementation of new technologies and systems improvements to generate operational efficiencies.
• Service excellence – Promotes an organisational culture that values high quality services. Anticipates service delivery issues and works to mitigate adverse impacts. Sets and applies overall performance standards for service delivery across the organisation.
• Detail focus – Consistently pays close attention to detail, accuracy and completion of an activity.
• Self-management – Takes responsibility for own actions and adheres to relevant policies and procedures. Demonstrates drive and motivation, utilises strengths and addresses personal development needs.
• Analysis – Is able to break down complex topics or situations into smaller parts to gain a better understanding and useful insights. Identifies a problem and then creates a solution to avoid it becoming a major problem.
• Problem solving - Engages in the gathering and high-level critical analysis of complex information to formulate responses to serious issues and problems. Addresses organisation wide problems by creating policy frameworks and strategic initiatives that impact programs or functional areas.
• Resilience – Perseveres to achieve goals and objectives of the organisation. Seeks constructive criticism and follows up with improvements. Copes effectively with setbacks and disappointment.
• Planning and organising – Accurately assesses the current and emerging business environment and develops business plans and activities to support this. Demonstrates innovation and initiative in identifying and implementing organisational improvement strategies.
• Team work – Establishes a culture and the supporting systems and processes to assist information sharing, communication and learning, across the organisation.