Redmayne Bentley LLP
Client Onboarding Specialist
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About the Role
It is an exciting time to join us at Redmayne Bentley. After recently celebrating our 150th year in business, we are embarking on the next stage of our firm-wide strategy to build, improve and develop upon our strong, historic foundations of award-winning client-centred service.
Our Client Onboarding team plays a critical role in maintaining those standards by ensuring new client and account requests are assessed, documented and completed accurately, efficiently and in line with regulatory expectations.
We need you to bring your experience and knowledge of onboarding best practice to help the team’s continuous improvement goals. Your prior exposure to the nuances and complexities of client onboarding journeys will be highly valued and play a key part in helping the team maintain our excellent service standards.
While this is not a client-facing role, you will act as a trusted internal specialist, working closely with colleagues and stakeholders across the business to provide guidance, manage complex onboarding queries and ensure decisions are clearly evidenced.
What we’re looking for
- Extensive experience of end-to-end client and account onboarding, ideally gained within financial services or another regulated environment.
- Strong understanding of how AML, KYC, sanctions screening and wider regulatory requirements shape the onboarding journey.
- Experience reviewing client and account documentation, identifying gaps, resolving issues and ensuring records are complete, accurate and audit-ready.
- Confidence making risk-based decisions on the acceptance, rejection or escalation of onboarding requests in line with organisational standards and regulatory obligations.
- Proven ability to manage complex case reviews, coordinate stakeholder input and provide clear, practical feedback to mid and senior-level colleagues.
- Ability to produce clear outcome reporting that supports decision-making, evidences rationale and highlights trends, risks or process improvements.
- Recognition as, or the potential to become, a subject matter expert in onboarding and associated workflows, including AML/KYC processes and regulatory requirements.
- Comfortable being consulted as an internal specialist, providing guidance on onboarding queries and supporting colleagues with interpretation of requirements.
- Excellent attention to detail, with a proactive and thorough approach to managing workload, documentation and deadlines.
- Strong organisation, planning, communication and escalation skills, with the ability to work independently and collaboratively.
- Confidence using IT systems, particularly Microsoft Excel, and willingness to learn new processes, platforms and controls.
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We would particularly welcome applications from candidates who are interested in, or are already completing, the CISI Level 3 Investment Operations Certificate or equivalent industry qualifications.
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What does the future look like?
Once you are settled into the role, you will have the opportunity to broaden your influence across the team by taking ownership of more complex onboarding activity, supporting process improvements and becoming a recognised point of expertise for colleagues and stakeholders.
Redmayne Bentley provides support for colleagues to achieve industry-standard CISI qualifications, helping you continue to develop your knowledge of investment operations, regulation and the wider financial services environment.
For those who wish to continue their professional development, the Level 3 Investment Operations Certificate can provide a strong platform for further qualifications and future progression within the firm.
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