Anthem Consulting
Client Operations and Growth Manager
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Client Operations / Project Manager
London based with hybrid working (3 days in the office). Competitive salary.
About the Role
This global law firm, with a great culture and progression opportunities, is looking for an Client Manager to lead on their relationships with a few strategic growth clients across Healthcare and Life Sciences and Financial Services.
Responsibilities
- Client Management
- Planning and leading client team meetings
- Creating and following up on action plans
- Sharing opportunities, information, and ideas
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Project Management
- Leading and project managing legal panel reviews
- Providing consultative input to ensure submissions reflect USPs and key relationship messages
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Client Feedback
- Driving client feedback through client service reviews, post matter reviews, and post pitch debrief interviews
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Billing and Budgeting
- Working with internal stakeholders to develop plans for legal matters and tracking budgets
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AI Enablement
- Overseeing the firm’s AI engagement, including automation for approval processes, billing, etc.
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Reporting
- Overseeing the preparation of reports in collaboration with other teams such as finance and LPM
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- Pricing
- Coordinating fee arrangements and tracking this across client projects
Requirements
- Extensive client relationship management experience
- Exposure to financial account management and/or legal project management experience
- Experience within legal is essential
- Experience of managing FS clients would be desirable
How to Apply
To apply for this role, send your CV to Amanda Pearson at amanda@anthemconsulting.co.uk.
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Jessica, London
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