Made Tech
Client Operations and Scheduling Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We’re looking for a Client Operations and Scheduling Coordinator to help us manage client demand and data in our growing business.
You’ll play a pivotal role in one of the most important parts of our business: helping make sure we’re getting the right people onto the right work at the right time; and knowing that the data helping us manage our business performance is accurate.
You'll sit at the junction of supply and demand: running the weekly timesheet cycle and our weekly and monthly close, keeping our scheduling and CRM data trustworthy, and working with our scheduling managers to build teams against client demand. It's a blend of data management, stakeholder partnering and logistical execution, with real impact on how we manage the supply and demand mechanics at the heart of the business.
Key Responsibilities
Scheduling Coordination
- Scheduling support: work closely with our scheduling managers to support the client demand triage process, helping build teams based on capacity, skills and experience
- Project setup: set up projects in our scheduling software — allocations, rates and budgets — accurately and in line with agreed commercial terms
Period Management and Financial Control
- Timesheets: run the weekly timesheet cycle — drive submission and approval, chase what's outstanding, and escalate what won't land in time to support client invoicing
- Period close: manage the close process for weeks and months, reconciling against input from commercial and delivery teams, resolving what you can and surfacing exceptions clearly ahead of sign-off
- Compliance: contribute the evidence for your process areas to internal audits, and answer to auditors for them
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Contractor Management
- IR35 assessments: compile the evidence and draft the assessment of IR35 status for each new contractor
- Contractor and partner onboarding: run onboarding sessions covering timesheeting and an overview of Made Tech, and support our delivery PMO in setting best-practice standards for onboarding partners
System Management (Kimble & Salesforce)
- Data integrity: maintain high-quality data within Kimble (Kantata) and Salesforce, specifically around profile creation, calendars, assignments, availability and bid activity
- User support: act as first point of contact for system queries, upskilling stakeholders and managing user permissions
- System configuration: propose configuration, process and automation improvements, and implement those that are approved
Operational Support
- One team: collaborate with colleagues in the Operations team and across Made Tech to build an inclusive environment and a strong feedback culture, supporting others and participating actively in team meetings
- Triage point: act as the central point for inbound scheduling and Kimble questions, resolving what you can and escalating what you can't
- Stakeholder partnering: build strong relationships with account teams and practices on client operations and resourcing
- Improvement: identify and implement agreed efficiencies within the processes you manage, and tell us where they saved time
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Job Benefits
We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
Here are some of our most popular benefits listed below:
- 30 days Holiday [https://github.com/madetech/handbook/blob/main/benefits/taking_holiday.md] - we offer 30 days of paid annual leave plus bank holidays
- Flexible Working Hours [https://github.com/madetech/handbook/blob/master/benefits/working_hours.md] - we are flexible with what hours you work
- Flexible Parental Leave [https://github.com/madetech/handbook/blob/master/guides/welfare/parental_leave.md] - we offer flexible parental leave options
- Remote Working [https://github.com/madetech/handbook/blob/main/benefits/hybrid_working.md] - we offer part time remote working for all our staff
- Paid counselling [https://github.com/madetech/handbook/blob/main/guides/welfare/paid_counselling.md] - we offer paid counselling as well as financial and legal advice
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location