Mindscope
Client Operations Manager
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About Mindscope
Mindscope is the behavioural science consultancy for technological and cultural change. Founded by Lea Karam, we help global brands, broadcasters and platforms understand emerging behaviour, decode changing audience dynamics and turn human insight into stronger commercial decisions across technology, entertainment, culture and commerce.
Our clients include Google, TikTok, Snapchat, BBC, ITV, L'Oréal, Canon and Amex GBT. Through our three flagship solutions - Human Foresight, Strategic Planning and Cultural Coding - we combine psychology, behavioural data and emerging technology to help organisations anticipate change, develop effective strategies and understand modern audiences.
Your Role
As Mindscope's client portfolio grows, we are hiring an exceptionally detail-oriented, people-first and quality-obsessed Client Operations Manager (with experience in Research & Insights).
You will independently own, track and manage the end-to-end delivery of project engagements, from day-to-day client coordination through project planning, research scoping, resourcing, quality control and close. You will also be the primary point of contact for our partner agencies and senior specialist network, helping us identify, grow, brief and coordinate the right structure for every engagement.
On any given day, you might be coordinating multidisciplinary teams, managing project plans and timelines, monitoring risks and dependencies, preparing an important client meeting or keeping communication crisp between internal and external stakeholders.
This is a highly independent role for someone who enjoys bringing clarity and control to complex, fast-moving work. You will manage several global projects across multiple time zones while protecting the quality and client experience on which Mindscope has built its reputation.
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The role is based in London, with a blend of in-person collaboration in our beautiful Grade II-listed Fitzrovia office and working-from-home flexibility. It is designed for a confident, self-directed operator with outstanding attention to detail.
What You'll Own
- Project delivery - Plans, timelines, milestones and status across all live engagements. Managing research processes, scoping fees, panels, recruitment and fieldwork, timelines, budgets and contributors.
- Client project management (day-to-day) - You're the operational point of contact for clients - scheduling, updates, logistics, follow-ups.
- Our senior specialist network - Briefing, coordinating and managing Mindscope's specialist teams who deliver across Europe, MENA, APAC, LATAM and North American time zones. You match capacity to pipeline and keep quality consistent.
- Quality control - Every deliverable passes through you before it reaches a client - checked against Mindscope's standards, templates, brief and brand voice. You'll learn our deepest IP and methodologies and ensure output is in line with Mindscope's strict AI policies.
- Systems - SOWs, invoicing, payment tracking, tooling, proposal production and workshop logistics, and keeping our IP library organised and reusable.
- CEO support - You will coordinate client-facing scheduling, prepare meetings and agendas, capture actions and manage relevant follow-ups. Your role is to protect our CEO's time and attention from day-to-day research.
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Who You Are
- You have 3-5 years in operations and / or delivery management across dynamic research agencies and environments - ideally with global brands and digital or tech-focused projects.
- Strong programme and project management skills, including planning, executing and monitoring complex, multi-stakeholder initiatives.
- An effective communicator who manages client expectations and builds trusted relationships.
- Proven collaboration skills, with experience coordinating cross-functional networks or suppliers, and fostering an inclusive, high-performance environment.
- Process-obsessed: you build trackers and checklists for fun.
- Calm under simultaneous deadlines and curious about behavioural science.
- Research background required but you don't need a behavioural science background; just to enjoy learning our frameworks well enough to communicate them.
- Sharp analytical instincts for initial synthesis of findings, in addition to spotting risks and retention opportunities early.
- Able to work effectively in a hybrid setup in London.
- Bachelor's degree or equivalent experience in a relevant field (business, marketing, communications or related).
Who this Isn't For
If your three-year plan is to move into strategy, this isn't the right role! If your three-year plan is to step into a Head of Client Operations role and run systems and research delivery for a growing portfolio, please do apply.
How To Apply
Upload your latest resume on LinkedIn as a first very first step.
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