We are seeking an experienced and highly organised Client Operations Manager to lead the day-to-day management and delivery of two of our largest client accounts within the Hospitality & Events department. This role will oversee multiple campaigns, hospitality programmes, and activation workstreams, ensuring projects are delivered efficiently, on time, and to the highest standard.

Acting as the operational lead across the accounts, the Client Operations Manager will be responsible for project planning, campaign coordination, client reporting, and maintaining strong client relationships. The role will also provide guidance and support to junior team members, helping to prioritise workloads, oversee delivery, and ensure consistency across all activity.

Working closely with the Client Director, internal departments, suppliers, and client stakeholders, this individual will play a critical role in driving operational excellence while delivering a best-in-class client experience.

Key Responsibilities

• Serve as the primary day-to-day contact for assigned client accounts, building and maintaining strong, trusted relationships.
• Take ownership of the planning, delivery, and tracking of multiple campaigns and ticketing programmes across two major client accounts.
• Own the production and delivery of regular client reports, ticket / campaign updates, performance summaries, and status documents.
• Provide day-to-day guidance and support to junior team members across account and project activity.
• Build effective relationships with clients, suppliers, rights holders, other client agencies, and internal stakeholders.

Skills & Qualifications

• Proven experience in client services, account management, project management, or operations management within sports marketing, events, ticketing, sponsorship, or agency environments.
• Demonstrated ability to manage multiple projects, campaigns, and ticket allocations simultaneously.
• Strong client relationship management skills, with experience engaging senior stakeholders.
• Excellent project management, organisational, and prioritisation skills.
• Strong analytical and reporting capabilities with high attention to detail.
• Experience leading or mentoring junior team members.
• Exceptional communication skills, both written and verbal.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

Job Details

• Location: London
• Brand: Mktg Sports
• Time Type: Full time
• Contract Type: Fixed Term Contract (Fixed Term)