Pipeline360
Client Outcomes Associate
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Client Outcomes Associate
We’re hiring a Client Outcomes Associate to support client relationships by owning critical post-sale project coordination, keeping deliverables on track, stakeholders aligned, and implementations moving forward.
The Role (Key Responsibilities)
Here’s what this actually looks like day-to-day:
- Coordinate post-sale delivery projects in partnership with Client Outcomes Managers.
- Maintain media plans, timelines, milestones, dependencies, and action items.
- Prepare for and participate in client meetings, capturing decisions, and driving follow-up.
- Coordinate across internal teams to keep deliverables moving and resolve blockers.
- Monitor project health and proactively flag risks, delays, or scope changes.
- Keep clients informed with clear, timely status updates and next steps.
- Maintain accurate client documentation using department workflows and internal systems.
- Identify opportunities to improve the consistency and efficiency of the client experience.
- Catch and troubleshoot errors proactively throughout each step in the process.
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You’ll Need (Qualifications)
- 1-2 years of experience in customer success, client services, implementation, project coordination, account support, or a related role.
- Strong organizational and project-management skills, with the ability to manage multiple priorities.
- Clear, professional written and verbal communication skills.
- Comfortable working directly with customers while supporting a senior account owner.
- Proactive and dependable, with strong follow-through and attention to detail.
- Able to identify risks, ask the right questions, and escalate issues appropriately.
- Collaborative and comfortable coordinating across multiple internal teams.
- Strong Excel and Office365 experience.
- Familiarity with CRM, project-management, and collaboration tools.
- Able to operate effectively in a fast-moving environment where priorities may evolve.
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What “Good” Looks Like
- Clients experience an organized, responsive, and reliable post-sale process.
- Project plans and client records are consistently accurate and up to date.
- Milestones are met, action items have clear owners, and follow-ups do not fall through the cracks.
- Account leads have strong visibility into project status, risks, and upcoming decisions.
- Potential delays and blockers are identified early and escalated with useful context.
- Over time, the associate independently owns increasingly complex delivery work.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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