This role is focused on moving from leading client portfolios to shaping the future of how the agency works. That means designing the long-term tools, products and solutions that make us more effective for our clients. It means tackling the bigger structural challenges in our industry, not just the ones in our inboxes. And it means operating at a level of strategic ambition that requires headspace, not inbox management.

We're looking for someone who can walk in on day one, earn the trust of senior clients and a high-performing team, and leave things meaningfully better than they found them.

What This Role Is and Isn't

This is a leadership role. The right person leads from the top, and is not in the weeds of daily communications and status updates. Those are handled by a strong team beneath you. You are the face of the future for our clients, not the face of the firefighter.

What You'll Be Doing

Team Leadership & People Development

• Lead and inspire a team spanning Business Directors, Account Directors, Senior Account Managers, Account Managers, and Account Executives
• Own performance management for your team, regular 1:1s, appraisals, SMART objectives, and addressing performance issues swiftly and fairly
• Provide ongoing pastoral support and development, ensuring every member of the team has the tools and clarity to lead their accounts with confidence
• Review resource planning across the team, running mid-month check-ins to flex capacity where needed
• Work with the Managing Partner and Heads of Delivery to review new hire needs and support recruitment where required

Client Strategy & Senior Relationships

• Serve as the principal operations lead for campaign strategy and as the point of escalation across key client accounts
• Lead QBRs, HBRs, and key strategic reviews; the expectation is boardroom presence, not meeting room presence
• Work closely with Heads of Delivery to develop effective multi-channel account plans that are ambitious, data-led, and client-right
• Collaborate with the other Client Partner to set the standard on proposals, PCAs, monthly reports, QBRs and HBRs, ensuring they are consistent and high quality, every time
• Ensure effective planning, forecasting, and project management across all client accounts in your portfolio by mentoring your team

Commercial Growth & Revenue

• Take full accountability for your team's revenue performance, weekly, monthly, and quarterly targets
• Identify and secure new revenue opportunities in existing channels and across different business units within Brave Bison
• Lead and support new business pitches, managing the process, prospect relationship, and delivery team involvement
• Liaise with Finance to ensure accurate invoicing by deadlines; own the monthly billing reconciliation for your team
• Monitor margin and GP performance in partnership with the CSD and Heads of Delivery, ensuring profitability targets are met

Operational Excellence & Department Standards

• Own elements of the Client Services roadmap, taking real accountability for initiatives that improve how the department operates
• Work with the Tech & Innovation team to automate reporting and reduce manual effort across the team
• Collaborate with Heads of Delivery to improve processes and working practices, leaving behind a department that runs more efficiently than you found it
• Support the assessment and ownership of Client Services tools and systems, ensuring what we use is fit for purpose and properly adopted
• Support our marketing team in showcasing our best work externally

The Bigger Picture: Strategic Innovation

This section exists because it matters, and because it's often missing from agency job descriptions.

The Client Partner you're covering has a clear ambition: to be one of the people in this agency who doesn't just manage the business, but shapes it. That means the role you're stepping into needs to be held by someone who appreciates why that ambition is valuable, and who actively supports it, even from a cover position.

In practical terms, this is what that looks like:

What Strategic Innovation means at Brave Bison Performance:

• Designing and prototyping long-term tools, products and workflow solutions that make the agency more efficient and our client work stronger
• Identifying structural challenges, across our clients, our team, and our industry, and developing frameworks to address them, not just workarounds
• Thinking at the intersection of client services, technology, and performance marketing to ask questions the rest of the team isn't asking yet
• Working with the Managing Partner and leadership team on what 'best in class' looks like, and taking real ownership of rolling it out
• Being curious about where performance marketing, AI, and search are heading, and helping Brave Bison get there before our competitors do
• Bridging the gap between operational knowledge and strategic vision: understanding our services, our clients, and our processes deeply enough to improve all three

What We're Looking For

Experience

• 8 years+ cross digital experience in a fast-paced environment
• Significant agency-side experience at a senior level within performance marketing, you've led teams and you've led clients
• A proven track record managing complex, multi-channel accounts at scale, with demonstrable commercial results
• Strong working knowledge across paid media and organic search, you don't need to be a channel specialist, but you need to lead conversations with the people who are
• Experience managing and developing client services teams, with a clear personal philosophy on what great people leadership looks like
• A history of identifying and converting growth opportunities within existing client relationships

Skills & Mindset

• A leader first, you elevate the people around you and create the conditions for them to do their best work
• Commercially sharp: you understand margin, forecasting, and what it takes to run a financially healthy portfolio
• Strategically confident, you translate data into direction, and direction into client confidence
• An exceptional communicator in every setting: in a boardroom, in a deck, and in writing
• Highly organised and calm under pressure, with the ability to manage competing priorities without dropping the important things
• Genuinely curious about the industry, AI, search evolution, new