Torchbox
Client Partner (Charity) - 12 month fixed term contract
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Base salary range: £55,989 - £75,000 per annum*
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We're looking for a Client Partner - Charity Sector! On a 12 month fixed term contract
A bit about Torchbox
We’re the product and digital marketing specialists for many of the biggest charities in the UK; we build digital products for international NGOs, governments and universities; and we created Wagtail CMS, used by Google, NASA, the NHS and thousands more.
Our diverse team of over 120 people is mostly UK-based but with a significant presence in Manila as well as a network of people around the world.
We are on a mission to set a new standard for a purpose-led business. Torchbox is 100% employee-owned - everyone is a co-owner from day one and we are building an amazing, progressive ownership and learning culture. If you are excited about this mission, it’s a great time to join.
What we’re looking for
Our Client Partners drive growth, support strategic planning, and deliver impactful outcomes for our charity clients. This role would suit someone with proven experience in an Account or Product Director or similar role within a digital agency. You’ll be responsible for managing and growing key charity accounts, building strong relationships with senior stakeholders, and identifying new business opportunities. Client Partners play a vital role in ensuring our services and commercial priorities align with client objectives — driving successful outcomes and fostering long-term, trusted partnerships. You’ll be working primarily in a world of digital strategy, website re-platforming, product development and emergent AI services.
Note: This is a senior client services role, but not part of the executive leadership team.
Role Requirements
The Human:
- Leadership & influence: Ability to inspire and lead teams, influence decision-makers, and drive strategic initiatives.
- Strategic thinking: Capable of developing long-term plans that align with both client and company goals.
- Problem-solving: Strong analytical skills to resolve complex client challenges effectively.
- Relationship building: Proven experience maintaining long-term, trusted relationships with senior stakeholders. You’ll also be required to grow your charity network and engage with the sector via external channels including social platforms and in-person events.
- Communication: Excellent verbal and written communication, able to translate complex ideas clearly and persuasively.
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The Technical
- Digital delivery: Experience leading CMS replatforms, website redesigns, or complex design & build projects in a client-facing agency environment.
- Commercial acumen: Strong understanding of business operations, account management, and revenue growth strategies.
- Strategic planning & account growth: Skilled in account planning, retention strategies, and identifying new opportunities.
- Sales, pitching & proposal development: Comfortable developing and delivering compelling pitches and proposals.
Responsibilities of the role:
- Lead the development of comprehensive digital strategies across CMS, design, AI, and website design and build. You will have significant overlap with our digital marketing team so the right person will understand this world too.
- Collaborate with the CSO and strategy team to implement company strategy in the charity sector.
- Serve as the primary contact for clients, ensuring their digital strategies align with their objectives.
- Lead account planning and drive growth, meeting or exceeding sales targets.
- Manage business development activities, including responding to proposals and leading pitches.
- Build and nurture strong client relationships, ensuring satisfaction and understanding of their digital needs.
- Oversee the renewal and expansion of client retainers and income streams.
- Ensure the successful delivery of contractual obligations to clients.
- Manage client budgets and oversee the planning and execution of digital projects.
What we offer
- Become a co-owner of Torchbox, shape our success and share in the rewards
- Work with awesome clients doing rewarding, purposeful work
- Competitive salary + annual review + bonuses
- Ethical pension scheme, with a 6% contribution from Torchbox
- 27 days holiday, plus public holidays
- Fully remote, hybrid, office full-time, whatever works for you
- Training and conference budget to discover new ideas
- Paid time off to volunteer for causes that matter to you
- Health schemes and access to mental health support
- Electric car salary sacrifice scheme (UK only)
- Wellness programme and cycle-to-work scheme, alongside other lovely things that are good for you and the environment
- Some pretty epic socials (virtual and in-person), weekly free veggie lunches in the offices and a bunch of other cool stuff we’d love to tell you about
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The money bit
- As an employee-owned company our remuneration is made up of two parts, your base salary £55,989 - £75,000 per annum and your tax-free co-owner bonus of £3,600 which is prorated and paid quarterly. There is also an additional profit share scheme.
The application process
The closing date for this role is Friday 25th September 2026.
The application process will consist of 2 stages, these will be:
- 30-minute first-stage interview, we will ask you more about your previous work experience and skills. You’ll also get a chance to learn more about Torchbox and the role
- A 90-minute final stage interview, will be a panel interview with 2-3 members of the team. We will delve more into your experience and ask you some competency-based questions. During this stage, we’d like you to complete a written task and a 5-10 minute presentation, we will send you details in advance.
Everyone is welcome
We're committed to making our recruitment process accessible and inclusive.
If you have a disability or another access need and would like to request a reasonable adjustment at any stage of the recruitment process, please contact recruitment@torchbox.com.
We'll work with you to understand what support you need and make reasonable adjustments wherever we can.
No agencies, please.
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