ustwo
Client Partner
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About the Role
ustwo is looking for an exceptional, high-impact Principal-level Client Partner to lead and scale our relationship with a global Fortune 100 enterprise. In this role, you will own the commercial growth, strategic vision, and overall health of a multi-million-pound account, serving as a trusted advisor to senior executive stakeholders.
The most critical mandate for this position is driving horizontal expansion, taking our core product design, technology, and strategic services into new business units, divisions, and geographies across the client’s global matrix. You will lead cross-functional delivery and product teams to deliver world-class digital products and transformational experiences while expanding our commercial footprint.
As part of our global Client Partner community, you'll work closely with colleagues across regions to support opportunities, share knowledge, and ensure a seamless client experience.
Key Requirements
- Significant experience leading and growing large-scale digital agency or consultancy accounts valued between £5M–£10M+ annually.
- Demonstrated success in expanding services horizontally across large, complex, matrixed enterprise organizations (Global 100 / Fortune 500).
- Proven ability to navigate complex stakeholder landscapes, negotiate at the senior levels, and establish trusted advisory relationships.
- Deep domain knowledge in digital product development, human-centered design, technology transformation, and emerging digital strategy.
- Deep understanding of revenue forecasting, margin optimization, commercial risk management, and pipeline tools (e.g., Pipedrive, Salesforce, CRC reporting).
- Flexible and willing to travel regularly across Europe and the US as required by client engagements.
- Inspiring, inclusive team lead who thrives on collaborating with multidisciplinary digital specialists to deliver tangible business outcomes.
- Skilled communicator, facilitator, and negotiator with excellent stakeholder management capabilities.
- Able to rapidly understand client contexts, build relationships quickly, and deliver impact with minimal onboarding.
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Key Responsibilities
- Horizontal Account Growth: Proactively identify, shape, and close new workstreams by scaling ustwo’s services horizontally across various divisions, regions, and business units within a complex global 100 organization.
- Portfolio & P&L Ownership: Accountable for account revenue, profitability, and forecasting, managing portfolio value in the £5M–£10M+ range.
- Executive Relationship Management: Act as the primary strategic partner and trusted advisor for VP to Director-level client executives, building long-term, high-value partnerships.
- Strategic Leadership & Value Delivery: Partner closely with internal leads across Strategy, Technology, Product, Delivery, and Design to ensure seamless delivery, maintaining the highest standard of product quality and commercial rigor.
- International Engagement: Travel regularly across Europe and the US to meet with client stakeholders, run strategic workshops, and lead high-stakes commercial pitches.
- Commercial Execution: Lead high-value proposal creation, contract negotiations, statement of work (SOW) drafting, and long-term account planning.
- Global Collaboration: Collaborate with ustwo’s global leadership and Client Partner community to leverage global studio talent, share best practices, and drive continuous improvement.
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Why ustwo?
We’re a design and technology studio that believes thoughtful design creates better outcomes for people and businesses. You’ll join a collaborative team that values curiosity, generosity, and craft, with the opportunity to shape one of the industry’s most respected design brands.
Details and Benefits
Our full benefits package is available to all permanent and fixed term contract employment, please see further details here. We will also be able to share a benefits deck to showcase local benefits.
Location
This is a hybrid role based out of our London studio, with the expectation that you'll spend 2 days per week working in person. We're looking for someone who can regularly work from our studio and is available to meet clients and collaborate with colleagues in person when required.
Given the global scale of this account, regular international travel across Europe and to the United States will be required to build deep relationships and oversee key strategic initiatives.
We encourage applications from people with different backgrounds and experiences. If this role excites you, we’d love to hear from you, even if you don’t meet every requirement.
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