The Optimal Group
Client Project Manager / Refurbishment & Maintenance
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Client Project Manager
Location: SW8 4AL, London
Terms: Full-time, Permanent
Salary: £35,000 - £40,000 (Basic) + Bonus
Hours: Monday - Friday, 8:00am - 5:00pm
Why Join Optimal?
Optimal Maintenance & Construction is a high-growth property maintenance and refurbishment company, delivering responsive and planned works to a range of clients including estate agents, housing associations, and private landlords. Our mission is to simplify property maintenance by combining operational excellence with first-class customer service.
We are a results-focused business, driven by excellence, innovation, and growth. If you are a motivated, commercially minded individual who thrives in a fast-paced, target-driven environment then this is the place for you. We want high performers who want to be part of something big. If you thrive on ownership, speed, and results— we want to hear from you!
Benefits:
- Competitive base salary with uncapped bonus scheme
- Profit-Sharing scheme
- 20 Days Annual Leave + Bank Holidays
- Private gym access
- Career progression (UK & Dubai)
- Company events & incentives
- Pension scheme
- High-Performance, collaborative culture
The Role:
The Client Project Manager is an end-to-end client delivery role—responsible for winning work, managing relationships, quoting/surveying jobs, booking engineers, project managing jobs, and ensuring payment.
This is a commercially focused role that blends sales, account management, quoting, and operational coordination into one powerful position. You'll be measured by revenue growth, quote conversion, project delivery quality, and cash collection.
Key Responsibilities:
Client Acquisition & Growth
- Identify and win new clients through outbound engagement, referrals, and networking
- Convert inbound leads into retained accounts with ongoing project pipelines
- Build and maintain strong relationships to increase repeat business
- Track and report on client revenue performance
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Quoting & Estimating
- Attend site visits or coordinate engineer attendance for quote scoping
- Write and issue clear, itemised, step-by-step quotes using CRM system
- Liaise with suppliers and subcontractors to ensure cost competitiveness
- Follow up on outstanding quotes to improve conversion rates
Job Booking & Delivery
- Schedule jobs in the CRM ensuring correct trade, geography, and availability
- Issue clear work orders to engineers or supply chain with all necessary info
- Coordinate materials, access arrangements, and client communications
- Monitor progress, track status, and ensure jobs are completed to a high standard
Project Oversight & Client Reporting
- Act as single point of contact for the client throughout the job lifecycle
- Conduct quality checks (photos, feedback, completion verification)
- Resolve issues proactively and escalate where necessary
- Provide job summaries and updates to clients as required
Invoicing & Payment Collection
- Ensure jobs are invoiced within 24 hours of completion
- Chase client payments and resolve billing queries
- Track project profitability and payment cycles
Performance Management
- Hit weekly and monthly KPIs: revenue, jobs booked, quote turnaround, and collections
- Participate in daily stand-ups and report performance metrics
- Continuously seek ways to improve speed, accuracy, and customer experience
Please note that this list of tasks and responsibilities is not exhaustive, the post holder may undertake other duties as required.
What We Are Looking For:
- Experience in Construction & Refurbishment: Background in property maintenance, residential/commercial refurbishments, or construction—ideally in roles such as Project Manager, Estimator, Quantity Surveyor, or similar.
- Industry Knowledge: Strong understanding of how building services operate—from quoting to project delivery—and a clear grasp of trade workflows and client expectations.
- Commercially Driven: Confident managing project costs, quoting for works, and driving revenue through proactive client management.
- Excellent Communicator: Able to communicate clearly and professionally with clients, suppliers, subcontractors, and internal teams—both in writing and over the phone.
- Highly Organised: Skilled at juggling multiple projects, quotes, and job schedules with accuracy and attention to detail.
- Tech-Savvy: Comfortable using CRM systems, scheduling platforms, and Microsoft 365 to track and manage your workflow.
- Calm Under Pressure: Able to prioritise effectively and keep things moving even when deadlines are tight or issues arise.
- Ownership Mentality: A proactive self-starter who takes full responsibility for outcomes and looks for ways to improve processes and performance.
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What We Offer:
- Competitive salary with uncapped performance-based bonuses
- Profit-sharing scheme
- Private gym access
- Career progression, including opportunities to join our Dubai team
- Collaborative and supportive culture that rewards performance
- Pension scheme and 20 days annual leave + bank holidays
About Us:
Optimal Maintenance & Construction is part of the Optimal Group, a fast-growing, multi-division property solutions company offering end-to-end services across the UK and the Middle East. We specialise in property maintenance, refurbishment, and construction for residential and commercial clients.
Our culture is built on performance, accountability, and results, underpinned by values of:
- Teamwork
- Respect
- Trust
- Innovation
- Expertise
- Performance
How to Apply:
Ready to join a company where your performance drives your success?
Apply today by submitting your CV and a cover letter outlining why you're the right fit for this role.
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