Streamline Corporate Ltd
Client Relations Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Relations Manager
Reports to: Head of Sales
Job Purpose
The Client Relations role drives profitable growth across Streamline’s existing client accounts. Reporting to the Head of Sales, the role owns the commercial development of assigned accounts through the creation and execution of Account Expansion Plans (AEPs).
The focus is to identify new stakeholders, departments, locations, categories, and requirements; create qualified commercial opportunities; and increase gross profit, account value, and strategic penetration.
Client Relations develops an opportunity until the client need, stakeholder, commercial potential, indicative scope, timing, and next steps are sufficiently clear. It is then handed to the Key Account Manager (KAM) for quotation, sourcing, order management, and delivery. Client Relations remains accountable for the strategic progress of the account and AEP, without becoming involved in routine project administration.
Principal Contacts
Internal:
- Head of Business Development & Marketing
- Head of Sales
- Sales & Marketing team
External:
- Leads
- Clients
Key Responsibilities & Duties
Major Responsibilities Include:
Account Expansion Plan Ownership
- Own and actively manage AEPs across assigned client accounts, setting clear revenue, gross profit, and strategic growth objectives.
- Maintain a strong understanding of each client’s organization, priorities, buying behaviors, and future requirements.
- Identify the highest-value commercial opportunities and keep AEP actions current, measurable, and action-led.
- Review progress with KAMs and the Head of Sales, challenging inactivity and ensuring agreed development actions are completed.
Account Development & Whitespace
- Proactively increase Streamline’s share of client spend by identifying where we are not currently operating. This may include new:
- Departments, business units, stakeholders, locations, and geographies.
- Merchandise, apparel, retail, events, recruitment, onboarding, and employee-engagement requirements.
- Seasonal campaigns, sustainable solutions, procurement opportunities, and Streamline services.
- The emphasis is on creating opportunities rather than simply responding to enquiries.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Stakeholder & Opportunity Development
- Build strong relationships with existing contacts while identifying and engaging new influencers, decision-makers, and buying teams.
- Use stakeholder mapping, account data, research, client conversations, and market insight to uncover future requirements and commercial gaps.
- Conduct proactive outbound activity and lead discovery conversations around new projects, departments, campaigns, and categories.
- Qualify and prioritize opportunities based on potential gross profit, strategic value, probability, and timescale.
- Maintain an active pipeline of qualified account-expansion opportunities and agreed next steps.
Opportunity Handover & KAM Collaboration
- A successful handover to the KAM should include the relevant stakeholder, background, client requirement, indicative products/categories, quantity or scale, budget (where known), timing, commercial objective, and agreed next steps.
- Provide commercial direction on AEP delivery without formal line-management responsibility.
- Agree account-development actions with KAMs, review progress, and challenge insufficient activity where required.
- Ensure opportunities are followed through after handover and escalate material barriers to the Head of Sales.
Strategic Account Analysis, Reviews & CRM
- Use account data to identify revenue and gross profit trends, category or geographic gaps, stakeholder gaps, seasonal opportunities, contract/renewal opportunities, competitor activity, risks, and share-of-wallet potential.
- Turn analysis into clear recommendations and actions rather than reporting data alone.
- Lead or support strategic client reviews, presenting relevant ideas, trends, innovations, and growth opportunities; ensure meetings produce clear commercial next steps.
- Maintain accurate client, stakeholder, AEP, and opportunity information in HubSpot and follow Streamline handover and project-management processes.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Particular Job-Related Skills and Attributes
- Proven experience in account development, strategic account management, customer success, or B2B sales, with a track record of growing existing customers.
- Strong commercial judgement and an ability to identify whitespace and turn client conversations into qualified opportunities.
- Excellent relationship-building, discovery, questioning, presentation, and proactive outbound-sales skills.
- Confidence engaging stakeholders at different levels and influencing colleagues without relying on formal authority.
- Strong organization, prioritization, and analytical skills, with the ability to manage multiple strategic accounts.
- Results-focused, accountable, and detail-conscious, with strong written and verbal communication.
- Experience with CRM systems, ideally HubSpot, and an interest in merchandise, apparel, branding, retail, marketing, and employee engagement.
Essential Skills and Attributes Required for All Streamline Employees
- To be accountable in your work and for your actions.
- To be committed to the task in hand and to doing a great job at all times.
- Constantly consider where we can ‘do better’ – be enterprising.
- Act at all times with integrity, honesty, and openness.
- Always act in the best interest of the client.
- Deliver timely and outstanding client satisfaction.
- Provide good relationship management with the client.
- To be approachable to clients and colleagues.
- To show consideration, courtesy, and respect to all.
- To deal with problems promptly, fairly, and consistently.
- Excellent communication and interpersonal skills at all levels.
- Open to new ways of doing things.
- An ability to manage time and workload efficiently.
- To be willing to do whatever it takes to get the job done.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London