British Engineering Services Group
Client Relationship Administrator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
CLIENT RELATIONSHIP ADMINISTRATOR
Stratford Upon Avon
£24,500 - £26,000
Who We Are In a Nutshell
At British Engineering Services Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers' assets legally compliant, operational, and, above all else, safe. We’re able to achieve this with a team of only the very best, most talented people.
What will you be doing?
As a Client Relationship Administrator for British Engineering Services Group, you will be working as part of the NFU Mutual Account Management Team to ensure one of our largest clients receives the highest level of service. Reporting to the Account Director, you will be a key contact for customers, agents, underwriters, and Engineer Surveyors, ensuring all queries are managed through to resolution.
You will:
- Create and maintain customer records and contracts using CRM systems and the NFU Mutual Engineering Inspection Portal.
- Provide outstanding customer service and ensure all customer queries, whether face-to-face, by telephone, or email, are managed through to resolution.
- Support growth and development activities for engineering inspection services and additional service offerings.
- Work with customers to resolve complaints in line with FCA guidelines.
- Build and maintain excellent relationships with NFU Mutual colleagues and customers, delivering exceptional service at all times.
- Develop strong internal networks with key stakeholders to support service delivery and continuous improvement.
- Work collaboratively with the wider team to achieve targets and KPIs.
- Support the Account Director with administrative and planning tasks.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
As part of our team, you will get:
- Salary of £24,500 - £26,000, depending on experience
- Company Pension Scheme
- Annual salary review
- 25 days annual leave plus 8 bank holidays
- Office-based role in Stratford-upon-Avon
- Discounts and savings via our employee benefits portal
- Health and wellbeing support via our Employee Assistance Programme
- Companywide volunteering scheme
- Guaranteed fundraising support for your chosen charity
To join our team, you will need:
- Experience working within a customer service environment.
- Experience using CRM systems.
- Experience producing complex reports.
- Excellent communication skills with the ability to liaise with colleagues and customers at all levels.
- A positive attitude and strong team-working approach.
- A flexible and adaptable mindset, with occasional UK travel potentially required.
- Strong Microsoft Office skills, including Excel.
- The ability to work effectively under pressure and remain resilient
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We want you to be you
Our focus on diversity, equality, and inclusion is here to stay.
Our team is made up of some of the most skilled and talented people, and that’s what matters to us. At British Engineering Services Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.
What’s more, we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.
Go for it!
Research suggests that some people tend to only apply for roles if they meet all requirements. If you don’t meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for.
To apply for this role, simply click “Apply”. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.
British Engineering Services Group, where our people and our customers come before everything else.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London