Horizon Parking
Client Relationship Executive
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About Horizon Parking
Horizon Parking, part of Horizon Group, is one of the UK’s leading parking management providers, operating across more than 2,500 car parks nationwide. Our people are at the heart of everything we do. We’re committed to creating a supportive, forward-thinking workplace built around pride, integrity, innovation and growth through people.
About the Role
We’re looking for a Client Relationship Executive to join our Sales Team and support the management and growth of key client accounts. You’ll help maintain strong existing relationships while identifying opportunities to expand our engagement with clients — whether through additional services, new sites or improvements to existing operations. The role combines client relationship management, sales support, data analysis and project coordination, making it an excellent opportunity for someone looking to develop a career within a growing commercial team. You’ll also carry out desktop surveys and site analysis, using available data to identify opportunities for improvement and make recommendations for future car park management. This is primarily a desk-based role at our Chelmsford Head Office, with virtual client meetings and occasional travel to client sites or other facilities.
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Key Responsibilities
- Support the management and development of key client accounts
- Identify opportunities for additional services and new sites
- Carry out desktop surveys, research and data analysis
- Develop proposals and recommendations for clients
- Maintain account trackers and monitor ongoing projects
- Support the delivery of new sites, systems and initiatives
- Attend client meetings and manage actions and follow-ups
- Work closely with internal teams to coordinate project delivery
- Identify opportunities to improve processes and services
- Respond to client requests and compile information and reports
- Support wider commercial activities, including parking space sales and drone operations
About You
We’re looking for someone who is:
- Customer-focused with excellent written and verbal communication skills
- Highly organised with strong attention to detail
- Commercially aware and confident working with data
- Comfortable managing multiple priorities
- Proficient in Microsoft Office, particularly Excel, Word and PowerPoint
- Confident using web-based systems
- A proactive problem solver who can work independently
- A collaborative team player with a professional approach
- Keen to learn and develop within a growing business
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Career Development
This is a role with genuine opportunities for progression, with a potential pathway towards a Client Relationship Manager position and responsibility for your own portfolio of clients.
What We Offer
- £30,000 salary
- Annual company bonus scheme
- 23 days’ holiday plus bank holidays
- Additional day’s holiday during your birthday week
- Salary sacrifice pension scheme
- Healthcare cashback scheme
- Mental health and wellbeing programmes (EAP)
- Employee discount scheme
- Cycle to Work scheme
- Enhanced paternity leave
- Employee of the Month awards
- Internal monthly lottery
- Regular ad-hoc monetary recognition
- Paid DBS application
- Access to free online training
Interested in joining Horizon Parking? Apply today.
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