Client Relationship Executive

The Role

We are looking for a Client Relationship Executive that thrives in a fast-paced environment to help on-board new clients and look after existing clients across a range of disciplines. You will be part of a dynamic and fast-growing team, where you will be the internal point of contact for clients across our online, print, and creative services teams. This will include liaising with clients, internal departments, and suppliers daily, taking and briefing projects, monitoring stock levels, processing orders, maintaining SLAs, and supporting our Account Managers. You will also be creating data reports and invoices as well as administration tasks relating to your role.

Key Responsibilities

• Liaising with clients daily and developing good relationships
• Taking project briefs, and liaising with internal departments taking projects to completion, on time, on brief, and on budget
• Processing client orders across our range of services
• Dealing with client queries and problem-solving any issues that may arise
• Monitoring stock levels, reporting on stock, and re-ordering when necessary
• Source, negotiate, and liaise with suppliers to obtain appropriate and competitive quotations
• Reporting and invoicing
• General administration tasks arising from the above, including filing job bags, raising purchase orders, etc.
• Attend client meetings – in person and via video call
• Ensure maintenance of SLAs
• All staff are responsible for adhering to the ISO Policies and Procedures in place