Space Rocket Digital
Client Relationship Manager
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Client Relationship Manager
We are looking for a confident and organised Client Relationship Manager with a strong focus on project management. The role will lead the onboarding and coordination of new clients, projects, campaigns and programmes, while also supporting key client relationships and ensuring a smooth transition from sale through to ongoing account management.
The role suits someone who enjoys managing multiple projects, keeping teams and clients aligned, and taking ownership of delivery from initial handover through to launch.
Key Responsibilities
Project Management
- Lead and coordinate new clients, projects, campaigns and programmes from sale through to launch.
- Ensure scope, responsibilities, expectations and key information are clearly documented.
- Manage project timelines, milestones and deadlines.
- Coordinate internal teams and external freelancers.
- Monitor progress and identify delays, blockers or outstanding requirements.
- Maintain clear communication with clients and internal teams throughout delivery.
- Ensure projects remain organised, on track and ready for successful handover.
Client Onboarding
- Lead the onboarding of new clients, projects, campaigns and programmes.
- Manage the transition from sale into delivery.
- Ensure all required information is received and communicated internally.
- Maintain clear and consistent client communication throughout onboarding.
- Resolve delays or blockers that could impact delivery.
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Project Handover
The Client Relationship Manager will oversee new work through to Go Live plus 1 Working Day, before handing ongoing management to the Account Manager. The target is 100% successful onboarding, with all key information, actions and handover requirements completed.
Client Relationships
- Support the retention and development of the Company’s Top 10 Key Accounts.
- Build strong relationships with key clients and provide additional strategic support.
- Work alongside the Account Manager on key accounts.
- Attend key client meetings and reviews where required.
- Identify risks, concerns and growth opportunities early.
The Account Manager will usually remain the Account Owner, with the Client Relationship Manager providing additional support and oversight.
Client Growth
- Identify opportunities for additional services and projects.
- Work with Account Managers and Sales to develop opportunities.
- Support the transition of agreed new work into delivery.
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Key Performance Measures
Performance will include:
- Successful delivery of projects against agreed deadlines.
- Successful onboarding and project launches.
- Quality of Account Manager handovers.
- Effective coordination of internal teams and freelancers.
- Identification and resolution of project risks and blockers.
- Retention of Top 10 Key Accounts.
- Quality of client relationships.
- Identification of client risks and growth opportunities.
Skills and Experience
The successful candidate should have:
- Strong project management and organisational skills.
- Experience managing multiple clients or projects.
- Strong client relationship and communication skills.
- Confidence leading client meetings.
- Good commercial awareness.
- Strong attention to detail.
- The ability to work effectively across multiple teams.
Experience within a marketing, digital, creative or professional services environment would be advantageous.
Personal Attributes
- Organised and proactive.
- Client focused.
- Confident and professional.
- Commercially aware.
- Solution focused.
- Comfortable taking ownership.
- Collaborative and team focused.
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