Internova Travel Group
Client Relationship Manager
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Overview
YES | Your Event Solutions, an ALTOUR Company. At YES, we believe in the power of live experiences to connect people, inspire action, and move businesses forward. As a leading global meetings and events agency, we don’t just plan events, we craft extraordinary moments that align audience emotion with business strategy.
We’re building a team of ambitious, curious, and creative professionals who thrive on collaboration and challenge. From global conventions to high-impact training sessions, our work is diverse, fast-paced, and deeply rewarding.
As part of the ALTOUR family and backed by over 1,000 industry professionals worldwide, YES combines the spirit of a dynamic agency with the strength and innovation of a global leader.
Our culture is built on continuous improvement and mutual empowerment - where ideas are welcomed, development is championed, and success is shared. Whether delivering in-person, virtual, or hybrid experiences, we’re united by a single goal: to help our clients connect with their audiences in unforgettable ways.
Click here for more information about Yes| Your Event Solutions.
Responsibilities
JOB OVERVIEW:
The Client Relationship Manager is responsible for driving revenue growth and ensuring retention across a portfolio of meetings clients. This role blends consultative sales expertise with executive-level account leadership to expand wallet share, increase service adoption, and deliver measurable financial results.
As a strategic partner to clients and internal stakeholders, this position focuses on revenue expansion, profitability, and long-term partnership growth while reinforcing ALTOUR’s value proposition in the marketplace.
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RESPONSIBILITIES:
Revenue Growth & Expansion (Primary Focus)
- Own revenue growth strategy across assigned portfolio.
- Identify, develop, and close organic growth opportunities within existing accounts.
- Expand adoption of ALTOUR products, services, and preferred supplier programs.
- Drive cross-sell and upsell initiatives to maximize total account value.
- Partner with VP Sales to execute strategic growth plans and achieve revenue targets.
- Proactively identify sales triggers, competitive risks, and expansion opportunities.
- Deliver executive-level presentations and quarterly business reviews tied to measurable ROI.
Account Leadership
- Serve as senior relationship owner for assigned enterprise clients.
- Build and maintain stakeholder relationships.
- Position ALTOUR as a consultative advisor and strategic partner.
- Ensure 100% account retention through proactive engagement and value demonstration.
- Lead internal cross-functional collaboration to deliver on client commitments.
Financial & Performance Accountability
- Monitor account performance, revenue trends, and margin contribution.
- Align client objectives with ALTOUR profitability goals.
- Identify cost optimization strategies and value-creation opportunities.
- Maintain disciplined pipeline visibility within existing accounts.
What Success Looks Like
- Consistent revenue growth within assigned portfolio.
- Increased wallet share and multi-service adoption.
- Executive-level client advocacy and partnership.
- High client retention and satisfaction.
- Strong contribution to overall ALTOUR growth strategy.
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Qualifications
REQUIREMENTS:
- 7+ years’ experience in meetings, hospitality, travel, or related industry.
- 3–5+ years proven success in strategic sales or enterprise account growth.
- Demonstrated track record of expanding revenue within existing accounts.
- Strong financial acumen and business case development skills.
- Executive presence with excellent communication and presentation skills.
- Proficiency in Word, PowerPoint, and Excel.
- Willingness to travel up to 40%.
PAY AND BENEFITS
Our benefit offerings include healthcare, dental care, health Assured (EAP), life insurance, and Perkbox.
If Hybrid/Onsite:
The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget, etc., are considered when determining the starting rate of pay.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity, or any other protected class.
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