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Client Relationship Manager - Professional Services
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Client Relationship Manager - Professional Services
Central London (WC2R)
Competitive Salary + Excellent Career Progression + Great Benefits
Have you built your early career in sales, account management or client service, but realised that you want something more consultative, intellectually stimulating and career-focused than a conventional sales role?
This is an opportunity to transfer your commercial instincts, organisational ability and relationship-building skills into a rewarding practice management career with a leading, internationally recognised barristers’ chambers.
You do not need legal or chambers experience. What matters is that you are bright, articulate graduate and commercially minded, with the confidence to build trusted relationships with senior professionals and the ability to absorb complex information quickly.
Client Relationship Managers, known as Practice Managers within the chambers environment, sit at the commercial heart of a barristers’ chambers. They manage the practices and caseloads of barristers, respond to client enquiries, understand the strengths of individual barristers and help match the right expertise to each opportunity.
The role combines client relationship management, commercial negotiation, complex diary and workload management, and long-term practice development. It is varied, fast-moving and influential, offering real responsibility and strong progression for someone prepared to learn. You will be supported at every stage to understand how chambers operates, learn its specialist markets and develop the judgement required to succeed.
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Key Responsibilities
- Develop trusted relationships with solicitors and other professional clients.
- Understand client requirements, respond to enquiries and help identify the right barrister for each matter.
- Build detailed knowledge of individual barristers’ expertise, availability and developing practices.
- Negotiate fees, quotations and terms in a professional and commercially sensible way.
- Manage diaries, caseloads and changing priorities with accuracy and calmness under pressure.
- Support the commercial development of barristers’ practices, including by identifying opportunities to strengthen client relationships.
- Maintain accurate information in practice management and CRM systems.
- Work closely with marketing, finance and other internal teams to deliver a consistently high standard of service.
Skills & Experience
- You will be a graduate with a strong academic background.
- You will probably have three to five years’ experience in relationship-led sales, account management, client service, recruitment, business development or another commercially focused role.
- You will enjoy building long-term professional relationships more than transactional selling.
- You will communicate confidently and professionally with senior people.
- You will have strong commercial judgement, good negotiation skills and sound instincts about client service.
- You will be able to absorb detailed information quickly and explain it clearly.
- You will be organised, accurate and comfortable managing competing priorities and tight deadlines.
- You will write clearly, use systems properly and understand the importance of reliable information.
- You will be ambitious, adaptable and ready for a significant but rewarding learning curve.
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This position is unlikely to suit someone motivated mainly by commission or aggressive new-business targets. It is better suited to someone who wants to keep the commercial and relationship-building elements they enjoy while moving into a more consultative, intellectually engaging and long-term professional services career.
The package includes 25 days’ holiday plus bank holidays, a 6% pension contribution, bonus scheme, private medical insurance, permanent health insurance, a season ticket loan and a half-day birthday holiday. You will also benefit from comprehensive training and genuine long-term career progression.
Practice management is still a relatively little-known career outside the legal sector, but it offers substantial responsibility, progression and earning potential. For the right person, this is an opportunity to enter a highly regarded profession and build a career in which intelligence, commercial ability, judgement and interpersonal skills are genuinely valued.
If you are looking to move from a sales or client-facing background into a more substantial professional services career, we would be pleased to hear from you.
We welcome applications from candidates with different backgrounds and experiences and are committed to fair and inclusive recruitment.
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