Compco Fire Systems Limited
Client Relationship Manager
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Company Description
Compco Fire Systems Limited has delivered excellence in fire engineering from concept to completion since 1988. The company operates in partnership with The Writech Group, providing integrated fire protection solutions to a wide range of clients. Compco maintains a strong presence across the UK, with offices in Worcester, Hemel Hempstead, Wetherby, Hamilton, Swansea, Surrey Quays, and Oldbury. The organization is driven by a clear mission to design and implement fire sprinkler systems that protect people, property, and businesses. Prospective team members join a company that values safety, quality, and long-term client relationships.
Role Description
The Client Relationship Manager is a full-time, on-site role based in Worcester, focused on building and nurturing long-term relationships with new and existing clients across a varied client base.
Day-to-day Responsibilities
- Serve as the primary point of contact for client accounts
- Understand client needs
- Coordinate with internal teams to ensure timely and accurate delivery of services and projects
- Manage client communications
- Prepare proposals
- Support contract negotiations
- Track client satisfaction and performance metrics
- Identify opportunities for service improvements and account growth
- Provide regular updates to management
- Support the resolution of any issues or escalations
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Collaboration with project managers, engineers, and administrative staff is essential to ensure that client expectations are met and that Compco’s standards of safety and quality are upheld.
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Qualifications
- Demonstrated experience in client relationship management, account management, or customer success, ideally in construction, engineering, contracting, or related technical services.
- Strong communication, interpersonal, and negotiation skills, with the ability to build trust and maintain professional relationships at multiple stakeholder levels.
- Organisational and time-management skills, including experience managing multiple client accounts, priorities, and deadlines simultaneously.
- Competence in using CRM systems and common office software (e.g., Microsoft Office suite) to document interactions, prepare reports, and maintain accurate records.
- Analytical and problem-solving abilities to understand client requirements, address issues, and identify opportunities for service improvements and growth.
- Knowledge or interest in fire protection, building services, or engineering sectors; experience in fire systems or safety-related industries is an advantage.
- Ability to work on-site in Worcester, collaborate effectively with cross-functional teams, and represent the company professionally during client meetings and site visibility.
- Relevant education or equivalent practical experience; professional training in account management or customer service is beneficial.
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