Nashrock Insurance Recruitment
Client Relationship Manager
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Role Overview
An established global insurance organisation is seeking an experienced Client Relationship Manager to lead the engagement and overall relationship management of a portfolio of existing and prospective clients.
Acting as a trusted adviser, you will develop a deep understanding of each client’s business, risk priorities and ambitions, translating these insights into bespoke strategic account plans. You will bring together underwriting, multinational servicing, claims and distribution colleagues to deliver integrated, client-focused solutions.
The role combines strategic relationship ownership with a clear focus on exceptional service, retention, profitable growth and the effective delivery of a compelling client value proposition.
Key Responsibilities
- Trusted Client Relationships: Build and strengthen trusted-adviser relationships with key clients, prospective clients, broking partners and executive sponsors.
- Portfolio Ownership: Lead the engagement strategy for a portfolio of strategic accounts, with accountability for service quality, retention, profitability and sustainable growth.
- Strategic Account Planning: Develop a strong understanding of each client’s business, risk landscape, needs and objectives, translating this into tailored account plans and measurable engagement priorities.
- Cross-Functional Delivery: Work seamlessly with underwriting, multinational servicing, claims, distribution and other relevant teams to deliver timely, coordinated and effective insurance solutions.
- Client Service Excellence: Maintain regular and purposeful client contact, coordinate relationship review meetings, and ensure issues or concerns are identified early, owned and resolved collaboratively.
- Growth Opportunity Development: Use market insight, client intelligence and internal and external leads to identify, quantify and progress new business, upsell and cross-sell opportunities.
- Value Proposition Delivery: Represent and deliver the organisation’s client value proposition credibly and consistently, ensuring solutions remain aligned with client needs and commercial objectives.
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Professional Experience
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- Significant experience in client engagement, relationship management, business development or underwriting within corporate or specialty insurance.
- Broad knowledge across multiple lines of business, including specialty and retail insurance.
- Good understanding of multinational insurance programmes and servicing requirements.
- Strong relationships, credibility and visibility within the corporate risk management and broking community.
- Proven ability to develop senior-level relationships with clients, brokers and internal executive stakeholders.
- Successful track record of acquiring, retaining and developing complex corporate and multinational accounts.
- Experience developing client-focused solutions and strategic account plans based on clearly identified customer needs and objectives.
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