• Act as a first point of contact for existing and prospective members.
• Respond promptly and professionally to telephone, email and other member enquiries.
• Build positive, trusted relationships with members and prospective members.
• Understand members’ businesses, priorities and challenges and identify appropriate Chamber support.
• Proactively follow up with members to ensure they are receiving value from their membership.
• Gather member feedback and communicate insights to the wider team.
• Help resolve member queries and issues, escalating where appropriate.
• Support member retention and engagement through regular communication and follow-up.

Account & CRM Administration

• Maintain accurate and up-to-date membership records.
• Update CRM and membership management systems following member interactions.
• Assist with account administration, documentation and membership-related processes.
• Prepare reports, correspondence, meeting information and other documentation as required.
• Ensure member information is recorded accurately and handled appropriately.
• Support the team with membership renewals, onboarding and engagement activity.

Relationship Development & Opportunities

• Identify opportunities to introduce members to relevant Chamber services, events, networking opportunities and benefits.
• Support the Client Relationship Manager with member engagement and account management activity.
• Help identify opportunities to strengthen existing relationships and increase member participation.
• Encourage members to engage with other businesses and Chamber initiatives.
• Make appropriate introductions between members where there is a clear mutual benefit.

Events & Networking

• Support the delivery of Chamber events, meetings and networking activities when required.
• Help ensure members receive a welcoming and professional experience at Chamber events.
• Follow up with attendees after events to encourage continued engagement.

Teamwork & Continuous Improvement

• Work collaboratively with colleagues across the Chambers to resolve member queries and deliver a joined-up service.
• Share member feedback, trends and opportunities with the wider team.
• Contribute ideas to improve the member experience and internal processes.
• Support wider Chamber initiatives and projects as required.

About You

We are looking for someone who is friendly, professional, commercially aware and genuinely enjoys working with people and businesses. Importantly, is willing to learn and develop their existing skills.

You will be comfortable picking up the phone, having conversations with business owners and decision-makers, asking questions, following things up and ensuring nothing falls through the cracks.

You should be able to demonstrate:

• Experience in client relationship management, account management, customer service or member support.
• Strong relationship-building skills and the ability to develop positive, long-term partnerships.
• Excellent written and verbal communication skills.
• A professional and confident telephone manner.
• Strong organisational skills and excellent attention to detail.
• The ability to manage multiple tasks, deadlines and priorities effectively.
• A proactive approach — someone who sees something that needs doing and gets on with it.
• Confidence communicating with businesses of different sizes and sectors.
• Good commercial awareness and an understanding of the importance of member retention and engagement.
• Confidence using Microsoft Office and standard business software.
• Experience using CRM, membership management or database systems is desirable.
• The ability to work independently while also contributing positively to a wider team.
• A collaborative and solutions-focused approach.

What Success Looks Like

In this role, success will be measured by the quality of the relationships you build and the experience you provide to our members.

You will:

• Ensure members receive timely, professional and helpful support.
• Build strong relationships with members and prospective members.
• Keep membership and CRM information accurate and up to date.
• Proactively follow up rather than waiting for members to make contact.
• Increase member awareness and engagement with relevant Chamber opportunities.
• Identify and communicate opportunities to strengthen member relationships.
• Help resolve issues quickly and effectively.
• Contribute positively to the overall member experience and continuous improvement of Chamber services.

Why Join Essex Chambers?

This is an opportunity to join an organisation at the heart of the Essex business community.

You will have the opportunity to work with businesses across a diverse range of sectors, build valuable professional relationships and play a direct role in helping organisations across Essex connect, grow and succeed.

If you are a people-focused, organised and proactive professional who enjoys making a difference to clients and building strong business relationships, we would love to hear from you.