Blackhawk Network
Client Sales Support III
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About Blackhawk Network
At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.
Learn more at BHN.com
Overview
The Client Sales Support III role will be responsible for enabling our team to deliver best in class reporting, insights, and processes for our B2B and B2C partners. The role is to support our wider go-to-market team to enable them to operate more efficiently and effectively.
The role will work closely with our Strategic Relationship Managers to help with reporting, enablement, and operational tasks as well as identify ways in which they can be improved and refined. The successful candidate will have a keen eye for detail, and be process-driven.
Responsibilities
Reporting and Processes
- Ultimate responsibility for sales and insight reporting for our partners, this will include:
- Weekly trade reporting of B2B and B2C sales for the likes of Tesco, Morrisons, IKEA, Mitchells & Butlers across our Cashstar and incentives platforms
- Trade reporting for our B2B partners such as Reward Gateway, Prezzee
- Monthly trade packs for our brand partners and clients
- Review the processes in which our reporting is delivered, and actively identify ways in which we can automate and streamline the reporting process
- Identify new insights and information which can provide opportunities for growth and enhancing BHN’s reputation as a partner that proactively identifies emerging trends in the gift card industry
- Support the marketing efforts with campaign analysis
- Supporting with re-forecasting and budgeting requirements for external and internal budgeting purposes
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Sales Enablement
- Assist with requests for new product builds
- Support the launches of new programmes with setup documentation, and internal coordination
- Assist with the implementation of promotional campaigns on our Cashstar B2C partner sites
Operational & Administrative Support
- Create process documentation for:
- Product onboarding
- Platform onboarding
- New programme launches
- Project management support for new launches
- Product rate change requests
- Ad-hoc requests support for items like reporting, faceplate updates
- Help support Relationship Management Team with ABR’s and QBR’s
- Identifying process improvements for our operational delivery of gift card programmes for our Cashstar clients
Internal & External Stakeholders
- External:
- Client contacts including Sales, Marketing, Loyalty, Customer Care, Finance, and IT
- Internal:
- Strategic Relationship Manager’s
- Product, Content, IT, Finance, and Operations teams
- Wider Blackhawk Network teams where applicable
Qualifications
- Previous experience in sales support, operations, or data analysis roles desirable
- Commercially curious with an ability to recognise opportunities without being account-facing
- Strong written and verbal communication skills
- Highly organized with strong attention to detail and follow-through
- Comfortable working independently in a fast-paced, high-volume environment
- Strong interpersonal skills with the ability to collaborate across teams and levels
- Working knowledge of Microsoft Excel, PowerPoint, and Word
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We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits
- Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Candidate Journey at BHN
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
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