Bonhams
Client Service Administrator
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About the Bonhams Network
Founded in 1793, Bonhams is one of the world's leading auction houses — defined by connection, and home to the curious.
With over 230 years of expertise, Bonhams operates a global network of trusted specialists across 24 countries, including flagship salerooms in London, New York, Paris and Hong Kong. Across more than 60 specialist categories, Bonhams serves collectors of every kind — from emerging to established — with the objects, stories and expertise that define their collecting journey.
Beyond auctions, Bonhams is both a destination for discovery and for industry-leading services and support. Its rotating programme of exhibitions and public programming is free and open to all, reflecting a longstanding commitment to curiosity, cultural conversation and the enduring power of objects.
For forthcoming auctions and details of specialist departments, visit Bonhams.com.
Bonhams: A house built on knowledge. Defined by connection. Home to the curious.
About the Department
Bonhams’ Client Services department is built upon exceptional care for our clientele. Our busy and dynamic team of Client Service Administrators prides itself on providing solutions and deal with any ad-hoc requests.
About You
We’re looking for someone with an intuitive understanding for what it takes to create a memorable client service experience. Ideally, being able to work independently but also as part of a wider team.
A functional working knowledge of the whole auction process and related procedure is highly preferred.
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Key Tasks and Responsibilities
- Answer client calls and emails that come into the Client Services department in an efficient and professional manner.
- Work closely with specialist departments, acting as sale-liaison for Bonhams auctions, managing a high volume of bidder registrations, telephone/absentee bid, online bidding, and any other ad-hoc requests.
- Clerk on sale days, taking online, phone and absentee bids accurately and input these in the system.
- Be the point of contact for client post-sale enquiries, from processing invoices to assisting with shipping arrangements.
- Liaise with the Accounts, Compliance, IT, and specialist teams, providing efficient problem solving for any issues that may arise, always ensuring customer satisfaction.
- Cover the reception and registration desk, assisting clients with walk-in valuations, registration, and catalogue enquiries.
- Cover cashier’s desk, taking payments on credit/debit cards, cheques, and cash, recording payments on the company system and ensuring end-of day banking is performed accurately.
- Maintain accurate and updated client accounts through Bonhams’ CRM system.
- Ensure the best presentation of public reception areas, keeping meeting rooms tidy and organised, whilst ensuring all equipment is adequately maintained.
- Safeguard the security and confidentiality of information and complying with the Data Protection Act and any other company policies.
- Prevent, and deal with customer complaints, and escalate these to the manager, when appropriate.
- Assist with offsite sales as well as working with regional and European offices and salerooms to ensure the same standard of customer service is provided throughout the company.
- Be flexible to work for evening events, and weekend viewings when required.
- Perform any ad-hoc duties or deliver projects assigned by your manager or the Senior Client Service Administrator.
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In addition to the tasks and responsibilities listed, you may be required to perform other duties as assigned by your Manager.
Key Skills and Experience
- Understanding of auction house procedures
- Computer literate with proven experience of using CRM systems
- Excellent interpersonal skills
- Flexible team player
- Ability to work independently as well as part of a team
- French preferred but not essential
What We Offer
Some of our benefits and perks include:
- 28 days holidays (including Bank Holidays), increasing to 33 with service
- Healthcare and Life Assurance
- Enhanced maternity and paternity leave
- Cycle to Work Scheme
- Season Ticket Loan
If you wish to apply, please send your CV and cover letter by the 18th August 2026 at midnight.
We thank you for your interest in this position but please note that we will only contact candidates chosen for further consideration.
Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
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