How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Equifax is where you can power your possible.
If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Role
The Client Service Adviser will be responsible for ensuring the services we provide to our new and existing customers is first class. Dealing with queries relating to account management, billing inquiries, disputes, service or data requests, suggestions, and complaints.
What You'll Do
- Responsible for providing support and issue resolution to clients/customers and partners.
- Managing your workload queue and prioritising based on business requirement and direction.
- Ensure work is completed within the required timeframes and maintain call production and quality levels.
- Perform all processes and procedures in line with documentation.
- Seek efficiency opportunities and participate in planning and discussions to continually improve service.
- Solicit and provide feedback for their own development.
What experience you need
- Experience in customer service environment.
- The ability to communicate effectively and build positive relationships.
- Be proactive and deliver exceptional customer experience.
- Ability to problem solve and make decisions.
- Maintain attention to detail whilst working under pressure.
- Demonstrate determination to succeed and achieve great results.
- Good computer skills able to use MS Office word, Excel, and ideally G Suite.
- Remains calm and focused under pressure.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What could set you apart
- Experience within a regulated environment.
- Excellent communication skills both written and oral.
- Proven ability in multitasking, exceptional organisational and time management skills.
- Ability to use own initiative and flexibility in all aspects of working life.
- Highly motivated, eagerness to learn with an ability to work within a like-minded driven team.
- Professional attitude under all circumstances with a high commitment to delivering a superior customer service experience.
- Displays empathy, patience, and self-discipline.
- Remains calm and focused under pressure.
- Logical thinker with focus on attention to detail.
The Perks of being a Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing, and Employee Engagement forums.
We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location: GBR-Leeds-6-Wellington
Function: Function - Customer Service
Schedule: Full time
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location