KCOM
Client Service Advisor (One Network)
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One Network Client Service Advisor (Full time 12 month FTC)
We are looking for an enthusiastic and customer-focused colleague to join the Enterprise Channel as a One Network Client Service advisor.
This role presents an excellent opportunity for someone who enjoys engaging with customers, building relationships and making a meaningful difference to the customer experience. Primarily focused on outbound engagement to our B2B and Wholesale customers, you will play a key role in supporting successful migrations as we transition from the traditional copper network to a digital network.
Working collaboratively with customers, stakeholders, and colleagues across the business, you will take ownership of guiding customers through the migration journey, ensuring they are kept informed, supported and confident throughout the process. If you are proactive, highly organised and passionate about delivering exceptional customer experiences, we would like to hear from you.
Salary: £25,662 per annum, (12 months FTC)
Location: Carr Lane, Hull, (3 office days per week Tuesday to Thursday)
Advert Closing Date 11th September 2026
We may close the advert early if we receive strong interest, so don’t wait!
Interview Dates: To be confirmed after advert closing date
What You’ll Be Doing
- The role will involve managing customer enquires across email, telephone and live chat on both reactive and proactive basis
- Maintain accurate customer records and ensure all customer information systems are kept up to date.
- Build effective working relationships with colleagues and stakeholders across the business to support collaboration.
- Ensure all activity is completed in line with GDPR, regulatory requirements, and quality standards.
- Manage workload effectively to balance quality, productivity, and customer outcomes.
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Candidate Requirements
We are keen to hear from colleagues who can demonstrate:
- A strong track record of delivering excellent customer service and achieving performance objectives.
- Confidence communicating with customers and stakeholders at all levels.
- Excellent relationship-building and collaboration skills.
- Strong organisational skills with the ability to prioritise and manage multiple tasks effectively.
- Good analytical and problem-solving abilities, with a focus on finding practical solutions for customers.
- A proactive and self-motivated approach, taking ownership of tasks and customer outcomes.
- Strong attention to detail and the ability to maintain accurate records.
- Good IT skills, including experience using Microsoft Office applications such as Word, Excel, and PowerPoint.
Desirable
- Experience within telecoms, technology, utilities, or other service-based industries.
Perks And Benefits
- 28 days holidays plus bank holidays
- Excellent Pension Scheme with generous employer contributions
- Volunteering days
- Life Assurance and Income Protection
- Corporate Discount schemes
- We support hybrid and remote working
- A variety of health, wellbeing and lifestyle benefits to choose from
About Us
KCOM goes beyond broadband - for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
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Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
Right to Work
Please note that any offer of employment will be subject to the candidate demonstrating their right to work in the UK, in accordance with UK immigration requirements.
Agency Information
KCOM has an in-house Talent Acquisition team and does not accept unsolicited CVs from recruitment agencies. Any CVs submitted without prior agreement from the Talent Acquisition team will be treated as a direct application, and KCOM reserves the right to contact the candidate directly without incurring any agency fees.
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