Resource Management & Consultant Engagement

• Support the identification, allocation and mobilisation of consultants across client engagements.
• Work with delivery leads to understand future resource requirements and identify suitable internal or external capability.
• Coordinate consultant onboarding activities, including client approvals, contract administration and engagement set-up.
• Monitor consultant utilisation and availability, helping to align resource supply with client demand.
• Develop relationships with associate consultants and external partners to support future staffing requirements.
• Support recruitment and consultant selection activities where required.

Commercial & Contract Support

• Assist in the preparation, administration and management of Statements of Work (SoWs), change requests, purchase orders and client contracts.
• Support client invoicing processes and ensure commercial records remain accurate and up to date.
• Track contract renewals, extensions and key commercial milestones.
• Monitor engagement performance against agreed commercial objectives and highlight risks or opportunities.
• Work with leadership teams to maintain accurate forecasting and resource planning information.

Delivery Coordination & Client Success

• Support delivery teams with engagement tracking, reporting and client communications.
• Help maintain visibility of key milestones, dependencies, risks and actions across client engagements.
• Ensure client requests, escalations and issues are coordinated and resolved in a timely manner.
• Contribute to client satisfaction monitoring and support continuous improvement activities across engagements.
• Facilitate effective collaboration between sales, delivery and client stakeholders.

Operational Excellence

• Support the ongoing development of internal processes, tools and ways of working.
• Improve reporting, resource tracking and account management practices across the business.
• Contribute to continuous improvement initiatives aimed at enhancing client experience and operational efficiency.
• Help maintain CRM, resource management and business management systems to ensure high-quality management information.

What We're Looking For...

Essential Experience

• Experience in an Account Management, Resource Management, Client Services, Sales Support, Recruitment, Professional Services or Consulting Operations role.
• Experience working within a technology consulting, systems integration, managed services or specialist resourcing environment.
• Strong client-facing skills with the ability to build trusted relationships at multiple stakeholder levels.
• Experience supporting proposals, Statements of Work, contracts and commercial discussions.
• Experience coordinating consultants, contractors or project resources across client engagements.
• Strong organisational and coordination skills with the ability to manage multiple priorities simultaneously.
• Commercial awareness and understanding of how utilisation, revenue and client satisfaction contribute to business performance.

Desirable Experience

• Working knowledge of SAP, Microsoft 365, Dynamics 365, Power Platform, Azure, Oracle or related enterprise technology ecosystems.
• Understanding of business transformation, ERP implementation or technology-enabled change programmes.
• Experience working with contract and permanent consultants within a professional services environment.
• Familiarity with CRM, resource management and professional services automation tools.

Personal Attributes

We are seeking an individual who is:

• Commercially aware and motivated by helping clients and the business succeed.
• Relationship-focused, with the confidence to engage professionally with clients, consultants and senior stakeholders.
• Highly organised, proactive and able to manage multiple priorities in a fast-paced consulting environment.
• Comfortable balancing client needs, consultant availability and business objectives.
• Collaborative and team-oriented, with a strong service mentality.
• Adaptable, pragmatic and solution-focused.
• Confident working independently within a small and growing consultancy.
• Motivated by building long-term client relationships and contributing to business growth.

Joining Boss Consulting offers the opportunity to:

• Work on high-profile digital, data, and ERP transformation programmes across a range of sectors.
• Benefit from close mentorship and coaching from experienced consultants and programme leaders.
• Play a key role in shaping and enhancing our capabilities and frameworks as the business continues to grow.
• Be part of a culture built on trust, professionalism, collaboration, and delivery excellence.
• Access clear career progression opportunities within a growing consultancy, with support for your professional development and long-term ambitions.
• Competitive starting salary of £45,000 per annum, with performance-related bonus opportunities.
• Optional company pension scheme.
• Enjoy 20 days annual leave, increasing with length of service and career progression. To support our annual 2.5-week Christmas and New Year business shutdown, 3 days of annual leave are allocated towards this period, allowing employees to enjoy an extended festive break without impacting the remainder of their entitlement.
• Access to wellbeing benefits through My Staff Shop.
• An inclusive, diverse workplace with hybrid working built in.
• A supportive culture that values personal growth, wellbeing, and professional development.

Boss Consulting is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of background.