Pets at Home Limited
Client Service Manager
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Client Service Manager – Retail/Reception Leadership Role
Are you a natural leader with a passion for people and pets? We’re seeking an energetic, organised, and people-focused Client Service Manager to lead our front-of-house team as its heartbeat.
About the Role
We are looking for a confident managerial leader with strong people skills and experience in a customer-facing environment, ideally within retail. This role offers hybrid working on a full- or part-time basis, depending on suitability.
Your mission is to make every client and their pet feel welcomed, supported, and valued from the first moment they arrive. You’ll ensure seamless client experiences while bridging the gap between customers and our clinical team.
Key responsibilities include:
- Client Care & Support
- Greet clients, provide expert guidance, and manage payments and future bookings confidently.
- Ensure absolute client satisfaction at every interaction, fostering long-term loyalty.
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Team Leadership & Management
- Lead the reception team, addressing performance, training, conduct, and attendance management.
- Drive exceptional customer service while promoting team wellbeing.
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Operational Excellence
- Oversee healthcare plan administration, ensuring smooth delivery and issue resolution.
- Maintain and optimise the practice management system (PMS) for seamless daily operations.
- Generate innovative strategies to enhance practice growth.
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Marketing & Business Growth
- Contribute to digital marketing and content creation within the practice.
- Develop creative initiatives to drive practice forward.
About Us
We are a friendly, client-centred team committed to promoting longevity, happiness, and health for pets. Our values centre on inclusive excellence, celebrating diversity and ensuring everyone can thrive while fostering growth through education and rich opportunities.
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Benefits
- 20% discounts at the Vet Group, Pets at Home, and The Groom Room.
- Access to exclusive cashbacks and premium discounts nationwide.
- In-house career development opportunities.
- Pension and holiday allowance, plus birthday leave entitlement.
- Complimentary gym membership and private healthcare packages.
- A mission-driven workplace where ** excepcional talent is rewarded and barriers removed**.
Location: RH11 7SJ
We champion inclusivity, celebrating every individual’s unique contribution whether experience aligns perfectly or values resonate strongly.
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