WTW
Client Service Manager - Glasgow
Manchester
Posted about 23 hours ago
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Client Services Manager
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Act as an integral part of the WTW service delivery organization, ensuring the team’s delivery of operational services in line with service delivery, compliance standards and budgets
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The Role
- Preferably educated to A level or relevant industry experience
- Preferably with professional qualification of ACll or working towards
- Excellent management and leadership skills, with a proven track record of delivering excellent levels of client service through a large scale, matrix operations
- Strong communication, negotiation and influencing skills
- Ability to be able to lead and direct a team
- High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
- Strong skills in problem solving, planning and budgeting
- Ability to be able to deliver key company metrics and measures
- Experience of maintaining control of and managing change
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Skills
Management
Leadership
Client service
Matrix operations
Communication
Negotiation
Influencing
Business acumen
Financial acumen
Problem solving
Planning
Budgeting
Change management
Operational services
Compliance standards