Corpay
Client Service Officer
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Your role
Customer Service - General Support - P2 - GBR
What you'll be doing
- Actively identify opportunities for clients to support their servicing needs
- Manage end-to-end client query cycle, from deal execution to account maintenance
- Business operational projects
- Contribution to the development of efficient workflows within existing operational structures, emphasising the importance of continuous delivery for timely and accurate servicing.
- Exceed Service Level Agreements set on query handling and payment execution
- Specialists in areas such as Banking and Payments.
- Cross-department collaboration to align day-to-day tasks with the broader commercial strategy
- Maintaining and developing key relationships with Front Office pre and post-sale
- Identifying system and process improvements and raising these for consideration
- Recognises the interdependencies and workflow within POB processes, and identifies and raises potential gaps or inefficiencies in existing processes.
- Generally assist the Senior Officers and Client Services Managers with managing the day-to-day activities and business projects
- Provide high-touch Client Service to the Global Accounts client book
- Regularly presents findings to all team members. during weekly meetings, contributing to knowledge sharing, created clear and structured escalations
- Provide clear and concise communication with clients, guiding them through their query journey
- Clearly articulate flow of funds through the banks. Have a firm understanding of types of investigations within the bank and how this affects the overall outcome for the client
About Corpay
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
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At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms
Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
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Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
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