WestSpring IT Limited
Client Services Account Executive
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About Us
We’re WestSpring IT, a fast-growing Managed IT provider. We deliver IT support and services with a difference, enabling our clients to succeed whilst building long-lasting relationships – and having fun along the way.
Our team are the beating heart of the business, and our vibrant modern offices provide an environment that allows everyone to thrive and flourish. We have a lot of fun and are a truly supportive bunch both inside and outside the work environment.
Building great relationships with our amazing clients is paramount! We’re real people – not robots, who are passionate about delivering a first-class experience to all our clients.
The Role
WestSpring are continuously growing their client base and due to this continued growth, this role has been created to be a key part of the Client Services function.
The role is sales and account management focused, providing quarterly account reviews and assessing your client base to understand opportunity and deliver revenue growth.
You will be responsible for your own client pool, support the Client Product Specialist on delivering the Hardware and Software Profit number and provide assistance to our account management team with sales admin and activity.
The Client Services Account Executive will work predominantly from our head office however, there will be on-site meetings and proposal opportunities.
This role is ideal for someone who enjoys building strong client relationships while working in a fast-paced, structured environment. You’ll predominantly manage a portfolio of clients as a desk-based role however, there will be an opportunity to visit clients on site and at partner/WestSpring events, ensuring they receive excellent service, while also supporting our procurement function to deliver solutions accurately and efficiently across the business.
Responsibilities
Client Management (Lite Clients)
- Own and manage a pool of smaller / lite clients, acting as their main point of contact
- Deliver a high-quality, responsive client experience across day-to-day interactions
- Build strong client relationships to drive retention and satisfaction
- Understand each client’s business and identify opportunities to improve their IT setup
- Handle general queries, minor escalations and service follow-ups
- Ensure clients feel supported without needing full account management
- Own and Support with new client on and offboarding processes
- Manage and own client account and conflict meetings, escalating for support where appropriate
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Client Reviews & Commercial Support
- Prepare and support remote service reviews (lite/structured)
- Assist CEMs/Senior CEMs With:
- Quotes
- Roadmap updates
- Contract Upsell and Renewals
- Service recommendations
- Identify and flag upsell or improvement opportunities
- Maintaining your own pipeline, pending opportunities and client follow-ups
- Ensure client review and management KPIs are strategically planned and prepared for, ensuring meeting notes are clear and SMART
- Preparing client renewal options and upsell opportunities
Procurement Support
- Support the CPS (Client Product Specialist) with procurement quoting such as Hardware, Licensing, connectivity, and Services
- Manage supplier quotes and comparisons (Cost, specification and lead times), including negotiation where appropriate
- Ensure accurate order processing and tracking
- Liaise with vendors and internal teams to ensure smooth delivery of solutions
- Maintain pricing consistency, margin awareness and commercial accuracy
Internal Coordination & Cultural Alignment
- Work closely and proactively with all other areas of the business
- Ensure tickets, onboarding tasks and procurement activities are progressing correctly as to company standards
- Help maintain clear communication between teams and clients
- Promote and maintain the WestSpring Company Values and culture
Process & Admin Ownership
- Maintain CRM and Documentation accuracy
- Support reporting on client activity and procurement pipeline
- Continuously look to improve efficiency and standardisation of processes
Skills And Experience
- Experience in an account management or client-facing role, involving commercial conversations and sales processes
- Strong communication skills both written and verbal
- Highly organised with the ability to manage multiple smaller clients simultaneously and ability to maintain your own calendar structure
- Confident using remote communication and admin tools (Teams, Email, CRM Systems)
- Strong attention to detail. Especially for quotes, orders and client communication
- Proactive and Self-driven with a service-first mindset
- Thrives in a fast-paced environment
- Has a “best thing for the client” attitude towards sales
- Is able to work collaboratively within a team environment and maintains a proactive approach
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Desirable
- Experience within IT/Managed Services/Telecoms or Procurement and Supplier management
- Understanding of Microsoft 365 and IT Infrastructure
- Experience with quoting tools and CRM Systems
Why WestSpring?
- 28 days holiday allowance
- Private Health Care
- Discretionary annual bonus & annual pay review
- Lunch on WestSpring every Friday, Tuesday Breakfast clubs, office pick-a-mix and drinks fridge freely available for whole team
- Fun social calendar – we run jam-packed quarterly socials including go-karting and paintballing, as well as smaller team events and lunches.
- Games room complete with 2 games consoles, 2 TVs, dartboard and more!
- Each year for Christmas the team are treated to an all-expenses paid trip away to celebrate their hard work throughout the year!
- Career development – there’s no limit to our teams’ development. We work closely with individuals to understand where they want to go in their career and create a pathway that allows them to reach their goals.
- Training – We invest heavily in our team and give everyone the opportunity to do external training to further their career as well as providing regular in-house development. We also encourage our team to attend industry events and conferences relating to their role.
- Employee Welfare Scheme – all our team and their dependants have access to free mental health and wellbeing solutions 24/7, including coaching, therapy and legal advice.
- Great work life balance – we are understanding and accommodating to peoples’ personal needs and home-life and encourage staff to not work beyond their contractual hours. No job is worth missing out on your child’s sports day.
- Referral Scheme – Employee & Client Referral program.
- Nobody works on their Birthday!
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