Client Services Account Manager

High Wycombe | Up to £35,000 | Permanent | Monday–Friday

31 days' holiday including bank holidays | Company bonus | Flexible working hours | Free parking

Are you highly organised, great with clients and someone who enjoys keeping multiple projects moving?

We are recruiting for a Client Services Account Manager to join a successful and established business in High Wycombe. This is a fantastic opportunity for someone who enjoys building strong customer relationships while coordinating projects and orders from initial brief right through to delivery.

You will primarily be looking after existing clients, including a key pharmaceutical account, ensuring projects are delivered accurately, on time and to the highest standard.

You'll work closely with customers as well as internal production, operations, purchasing, warehouse, despatch and accounts teams, so you'll need to be an excellent communicator who enjoys bringing everything together.

What you'll be doing

• Managing existing client relationships and acting as a key point of contact
• Coordinating customer projects and orders from initial brief through to completion
• Preparing estimates and quotations
• Providing clear and accurate job instructions to operational teams
• Monitoring work in progress and proactively managing deadlines
• Keeping customers updated on project progress and delivery dates
• Liaising with internal departments to ensure projects remain on schedule
• Coordinating with external suppliers where required
• Checking specifications and proofs to ensure customer requirements are met
• Updating internal systems, dashboards and work-in-progress information
• Investigating and resolving any issues that arise
• Preparing completed jobs for accurate customer billing
• Identifying opportunities to introduce additional services to existing clients
• Supporting colleagues and the wider team when required