Investigo
Client Services Administrator
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Company Overview
I'm partnering with a leading London Law Firm with an outstanding reputation for delivering specialist advice to businesses and individuals across the UK and internationally. Known for its collaborative culture, employee-focused approach, and commitment to excellence, the firm offers a supportive environment where employees are encouraged to develop and grow their careers.
The Role
Due to continued growth, an opportunity has arisen for a Client Services Administrator to join the team. Acting as the first point of contact for clients and stakeholders, you will play a vital role in delivering an exceptional service whilst supporting the smooth day-to-day running of the office. This is a full-time, office-based role, Monday-Friday in the office (9am-5pm and 9:30-5:30pm alternating weeks).
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Key Responsibilities
- Managing and responding to incoming telephone enquiries
- Directing calls and taking accurate messages
- Coordinating meetings and follow-up arrangements
- Maintaining confidential client information and records
- Monitoring shared inboxes and escalating enquiries where required
- Providing outstanding customer service to clients and external stakeholders
- Supporting front-of-house duties when needed, including welcoming visitors and preparing meeting rooms
- Assisting with admin tasks such as post, couriers, scanning, and document management
Role Requirements
- Highly organised with excellent attention to detail
- A confident and professional communicator
- Proactive with a positive, can-do attitude
- Comfortable managing multiple priorities in a busy environment
- Experienced in administration, customer service, reception, or client-facing support roles
- Proficient with Microsoft Office and general IT systems
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In Return
- Salary up to £28,000 (depending on experience) + annual bonus scheme
- 28 days holiday + bank holidays + additional birthday leave
- Private medical insurance
- Matched pension contributions
- Employee discount platform
- Supportive and collaborative working environment
What to do now
If you're looking to join a successful and people-focused business where client service is at the heart of everything they do, I would love to hear from you. If you would like to apply for this role, please do so via this advert or email me directly at sian.prest@weareinvestigo.com
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