What you'll get:

• A role where your organisation and communication skills have a direct impact on client satisfaction and operational success.
• The opportunity to work closely with experienced operational and account management teams across the business.
• Exposure to a diverse range of clients, projects, and services within a growing national organisation.
• The autonomy to take ownership of your workload while being supported by a collaborative and experienced team.
• Opportunities to develop your skills, expand your responsibilities, and build a long-term career with Ground Control.
• The chance to contribute to a business driven by its purpose of caring for the environment and improving outdoor spaces.

What we're looking for:

• Previous experience in an administrative, client services, customer support, or service delivery environment.
• A highly organised individual who can manage multiple priorities while maintaining attention to detail.
• Strong relationship-building skills and the confidence to communicate effectively with both clients and internal stakeholders.
• A proactive problem-solver who takes ownership and enjoys finding solutions.
• Experience working with systems and data, with good Microsoft Office skills, particularly Excel and Outlook.
• The ability to work collaboratively across different teams and build trusted working relationships.
• A customer-focused mindset with a genuine desire to deliver excellent service.
• Experience within facilities management, grounds maintenance, property services, or a similar service-led environment would be advantageous but is not essential.

If you're someone who enjoys building relationships, keeping operations running smoothly, and delivering a first-class client experience, we'd love to hear from you. Join Ground Control and play a key role in helping us deliver outstanding service to our clients across the UK.

Benefits:

• Competitive salary – aligned with your skills and experience
• Pension scheme – helping you plan for the future
• Recognition schemes – celebrating and rewarding great work
• Private GP service – fast, convenient access to medical support
• Life insurance – providing added peace of mind
• Subsidised gym membership – supporting your health and wellbeing
• Holiday buy scheme – purchase up to 5 additional days of annual leave

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.

We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.

We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels.