Nuffield Health
Client Services Administrator
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Client Services Administrator
Goldman Sachs (London) | Administration | Permanent | Full time
Salary £30,784 per annum
40 hours per week
At Nuffield Health, the UK's largest healthcare charity, everything we give our patients, members, and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
About the Role
Our team in our London Corporate Club currently has an opportunity for a Client Services Administrator.
The role of the Client Services Administrator will be to meet and greet members, ensuring the smooth running of the reception with client's journeys as your top priority. Excellent customer service is essential in this role.
The Client Services team will deal with enquiries, appointments, payments, and general administration duties, with the highest standard of attention to detail and customer focus, whilst creating a professional first impression.
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Responsibilities
As our Client Services Administrator, you will:
- Be responsible for upholding service standards and front desk management.
- Provide support and general assistance to other areas within the multidisciplinary team as necessary and ensure all data/information is entered, modified, maintained, and presented accurately on our membership system and relevant trackers.
- Ensure the member journey is a positive one by providing a high level of customer service.
- Ensure all member details are processed quickly and in accordance with GDPR.
- Manage the Fitness Centre inbox.
Requirements
To succeed as a Client Services Administrator, you will need to:
- Be an excellent communicator with the ability to adapt appropriately to both situation and client.
- Have experience delivering and ensuring an excellent member engagement experience.
- Have the ability to grasp new concepts and processes and apply them efficiently.
- Be a proactive and self-motivated team member.
- Take ownership and pride in the reception area and subsequent duties.
- Be able to prioritize a busy workload.
- Knowledge of Gladstone Plus 2 is a bonus, but not essential.
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Benefits
Helping you feel good.
We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health, and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
Application Process
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
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