Lloyds Banking Group
Client Services Advisor - Cardnet, Customer Services and Paypoint
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End Date
Wednesday 30 September 2026
Salary Range
£26,200 - £27,530
We support flexible working – click here for more information on flexible working options
Flexible Working Options
- Hybrid Working
- Job Share
Job Description Summary
This is a full time, permanent role based in Basildon, Essex.
Job Description
Job Title
Client Services Advisor - Cardnet, Customer Services and Paypoint
Salary
£26,200
Locations
Basildon, Essex
Hours
Full-time, 35 hours
Working Pattern
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Basildon office.
Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you’ll be doing:
Cardnet is our payment system offered by us that allows businesses to accept card payments through various channels. It provides solutions for both in-person (POS terminals) and online payments. We also offer solutions for over-the-phone payments that can be integrated with e-commerce platforms.
In this role, you’ll:
- Onboarding new merchants
- Provide an excellent service to new and existing Cardnet merchants
- Handle enquiries and complaints received from our merchants at first touch in accordance with given procedures and timescales.
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Why join us?
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
What we’re looking for?
- Customer service experience / knowledge
- Attention to detail and right first-time attitude
- Good telephone and communication skills
- Being able to work as part of a team
- Good time management.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you’ll learn and thrive?
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Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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