Find an apprenticeship
Client Services Apprentice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role Overview
This role would predominantly be based at our head office in Spalding but flexibility to travel will be required in line with the needs of the business. This involves organising and signing up apprenticeships and other learners. Full training will be given, accuracy and attention to detail is an essential requirement.
What You'll Do at Work
Overall Purpose of the Job:
- To support the provision of an effective and efficient customer service function by:
- Promoting the company’s’ services and products to potential as well as existing customers
- Dealing professionally with incoming calls from/making outgoing calls to existing and prospective customers, providing information and follow-up actions as required
- Support the Client Services Team Leader to ensure the vacancy matching process is adhered to
- Preparing learner paperwork packs and managing company sign-up appointments
- Facilitating the enrolment of learners during group and 1-2-1 sessions, providing advice and guidance on course requirements (including duration and content)
Key Accountabilities:
- Enrolment of learners and providing professional support
- Allocate learners to training opportunities and manage booking system
- Follow up learners from courses to track their progress into employment as and when requested
- Undertake appropriate training for all systems and applications
- Accurate completion of all paperwork in line with any contracts held by Steadfast Training Ltd
- Ensure up-to-date knowledge regarding all funding rules and requirements
Main Duties and Responsibilities:
- Achieve and exceed agreed performance targets as set out for this role
- Maintain accuracy
- Building and maintaining good relationships with new and existing clients
- Uploading information for the vacancy matching system and following through for appointments, sign-ups and matching apprentices to the vacancy
- Ensuring all required data is kept accurate and up to date and organising all learner and sales paperwork in an effective and efficient manner for handover to the Central Administration Team
- Responding to all customers (including learner applicants) in a timely manner and maintaining appropriate records of correspondence via the CRM
- Participating in annual employee appraisal and objective setting activity and meeting with line manager to review personal progress on a quarterly basis
- Attending staff training as required to maintain personal competency and keep up-to-date with current practice
- Upholding all policies and procedures of Steadfast Training Ltd
- Promoting a positive image of the company and all of the services it delivers
- Undertaking other appropriate duties as may be reasonably required from time to time by the Line Manager
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Relationships:
- Internally, with Client Services Team Leader; Marketing Manager; Trainers, Tutors, Central Administration Team, Quality & Curriculum
- Externally, with employers and individual learner candidates
Qualifications/ Knowledge, Skills/ Abilities and Experience required to carry out the Role:
Qualifications/ Knowledge
- A clean driving licence is required as you will be visiting clients' premises using a company vehicle
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Understanding apprenticeship levels
What You'll Learn
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training Schedule
- Level 2 Customer Service Practitioner
- All training will take place at Steadfast Training on a monthly basis
Essential Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
We are a training provider that delivers first class skills, employability and training solutions to create better futures for individuals, families, businesses and communities. We deliver quality vocational training including Apprenticeships and Diplomas. We are a prime contractor with the Skills Funding Agency and also work closely with the DWP, National Apprenticeship Service and other funding services, to make training affordable. https://steadfasttraining.co.uk/
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Progression to Team Leader, move to other departments ie Complaints, Quality, etc.
Contact Information
- STEADFAST TRAINING LTD
- Robert Wright
- Robert.Wright@steadfasttraining.co.uk
- 01775513050
The reference code for this apprenticeship is VAC2000046338.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills