Baillie Gifford
Client Services Associate (Japanese Speaker)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title
Client Services Associate (Japanese Speaker)
Department
Global Services - International-UK
Overview of Department
Global Services
Purpose of Role
As a Client Service Associate, you will support the client service and business development activities of the Japan Client Service Team.
This Edinburgh-based role sits within the International Business unit and involves close collaboration with colleagues across the firm, including regionally based team members.
The role requires a native Japanese speaker, with strong written and verbal communication skills in both English and Japanese and the ability to convey information accurately.
Responsibilities
- Primary contact for operational servicing of Japanese clients within the Japan Client Service Team, providing extensive support for the team’s day-to-day activities, including regular tasks and ad hoc requests.
- Core tasks may include, but are not limited to:
- Handle prospect and client information requests, including triaging the team mailbox, using internal systems to source relevant information, and drafting accurate and timely responses.
- Proactively take on additional responsibilities and support the delivery of new initiatives.
- Implement and refine processes and best practice to enhance the efficiency and quality of support provided across the Clients Department.
- Request client and marketing materials.
- Assist with translation of materials.
- Coordinate the production of reports.
- Assist with the coordination of external industry events (where required).
- Ensure consistency and best practice across team(s) in use of internal systems such as Exchange, Office 365, Salesforce, and HighGear while working alongside internal teams to provide training on new functionality and to resolve data-related issues.
- Respond to operational queries.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications:
- Possess, or be willing to study for, the IMC Certificate.
Your knowledge and experience:
- A native Japanese speaker, with strong written and verbal communication skills in both English and Japanese (required).
- Good knowledge of Office 365 (required).
- Good foundational knowledge of investment management, with the ability to work with investment-related information and client queries (required).
The type of candidate that we're looking for:
- We are seeking candidates with strong communication and interpersonal skills, who can proactively engage with a diverse range of colleagues across the firm and build and manage effective working relationships.
- The ideal candidate will be able to prioritise their workload effectively, managing multiple projects and tasks, often to tight deadlines.
- A high level of accuracy and attention to detail is essential, together with a strong focus on execution and maintaining high standards of work.
- Candidates should also have experience of identifying and delivering process improvements and efficiencies.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Critical skills:
- Nurture relationships.
- Adaptability.
- Digital effectiveness.
- Improvement mindset.
- Team working.
Closing Date
August 31, 2026
Should you choose to use AI tools to support your application, we ask that you do this thoughtfully. We encourage you to ensure your application reflects your own voice, experience, and motivations. We value authenticity and want to understand your individual strengths and perspectives.
At Baillie Gifford, we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas, and perspectives that this brings.
If you are currently working at Baillie Gifford as an employee or contractor, please apply to this job from the firm's Workday internal career site.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills