Climate Impact Partners
Client Services Associate (London)
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About Us
Climate Impact Partners is the trusted partner for organizations taking ambitious climate action. Since 1997, we’ve helped leading businesses reduce or remove more than 151 million tonnes of CO₂e, turning climate ambition into measurable results.
We deliver high-quality carbon market solutions: developing and financing impactful projects, managing carbon credit and energy attribute certificate portfolios, and helping companies put a price on carbon to drive change.
By connecting corporates, governments, innovators, and project partners, we accelerate investment in climate solutions that deliver verified impact and advance progress toward net-zero goals.
What sets us apart:
- Boundless, urgent ambition. We are accountable, relentless, resilient.
- Courage to innovate. We are courageous, creative, curious.
- Integrity without compromise. We are trustworthy, credible, committed.
- Empowered to serve. We are respectful, inclusive, collaborative.
The Role
As a Client Services Associate with Climate Impact Partners, you will play a crucial role in driving climate action by making sure our clients receive consistent, high-quality support at every stage after the sale, from onboarding through ongoing engagement to renewal.
This is a newly created, client-facing role in our Go to Market team, and an exciting opportunity to help build a function from the ground up. You will own a portfolio of client relationships, working alongside our Strategic Account Management team, who lead the commercial relationship, while you focus on the day-to-day client experience. As one of the first members of the Client Services team, you will also help shape how the function works, contributing to the processes, templates and standards it will be built on.
The position requires a confident and professional manner with clients, excellent written communication, strong attention to detail, and a proactive, collaborative approach to building something new.
Responsibilities
- Acting as the named Client Services Associate for a portfolio of assigned accounts, working alongside the Strategic Account Manager, who owns the commercial relationship.
- Building strong working relationships with client contacts, particularly at an operational level, and acting as a trusted and knowledgeable point of contact.
- Managing client onboarding communications, drafting and sending onboarding emails from agreed templates covering Hub access, retirement language, our communications guide and other relevant materials.
- Ensuring all onboarding steps are completed accurately and on time, so clients feel well looked after from day one.
- Handling inbound client queries, resolving them independently where they fall within Client Services, and promptly routing commercial matters such as pricing, contract terms and renewals to the Strategic Account Manager.
- Ensuring every query has a clear owner and that clients always receive a timely, professional response.
- Managing carbon credit and energy attribute certificate (EAC) retirement communications for assigned accounts, including bespoke retirement requests, accurately and to deadline.
- Supporting clients with recurring reporting requirements, such as annual sustainability reports and CDP submissions.
- Driving client engagement by making sure key clients are invited to relevant webinars and events, and tracking and improving engagement scores across the portfolio.
- Keeping Impact Rooms up to date with relevant project news, updates and materials that reflect each client’s portfolio and interests.
- Maintaining accurate instrument accounts, ensuring all certificates are correct, current and accessible to clients.
- Contributing to the development of the Client Services function, including refining processes, improving templates and establishing shared ways of working.
- Sharing insight from client interactions to identify recurring themes, friction points and opportunities to improve our processes and systems.
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What We Are Looking For
Qualifications
- Bachelor’s degree in a relevant field, or equivalent professional experience.
Knowledge and Experience
- Experience in a client-facing role, such as customer success or client services, where direct client communication was a core part of the job.
- Ability to manage client relationships and defined processes independently, without day-to-day oversight of every output.
- Experience working cross-functionally, navigating internal teams to resolve client needs efficiently.
- A clear understanding of the boundary between client services and commercial ownership, and the confidence to work independently within that scope.
- A genuine interest in sustainability, climate or environmental markets.
Nice to have’s
- Sustainability and Climate Knowledge: Familiarity with voluntary carbon markets, energy attribute certificates or related environmental products, or broader ESG and sustainability reporting frameworks.
- CRM and Client Platforms: Familiarity with Salesforce or an equivalent CRM, and with client-facing platforms.
- Sector Experience: Experience in a customer success or client services function within professional services, sustainability or a similarly complex product environment.
- Building Client Services: Experience helping to develop or improve a customer success or client services function, or owning client communications processes such as onboarding or reporting at scale.
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Soft Skills
- Clear Communication: Excellent written and verbal communication skills, with the ability to send client communications independently and to a consistently high standard.
- Relationship Building: A confident, warm and professional manner, with the ability to represent Climate Impact Partners credibly and build trusted relationships with clients and colleagues.
- Judgment and Problem-Solving: Ability to resolve client queries independently, recognise when a matter has a commercial dimension, and route it promptly to the right person.
- Attention to Detail: Strong process ownership and accuracy, particularly in retirement and fulfilment communications where precision is critical.
- Organisation: Ability to manage multiple accounts and concurrent workstreams without losing track of deadlines or quality.
- Proactive and Collaborative: A self-directed working style, combined with a willingness to contribute to shared processes, templates and standards as the team develops.
- Adaptability: Comfortable with ambiguity and energised by the opportunity to help define how a new function works in practice.
Values Alignment
- Alignment with company values of ambition, integrity, innovation, and service, with a demonstrated commitment to leveraging your role to drive positive impact and meaningful change.
Perks
- Hybrid working
- 25 days paid holiday
- Private Health Insurance (we've teamed up with Vitality to offer you a wide range of perks, including free coffees, travel deals, and gym discounts)
- Enhanced Pension Scheme
- Bonus Scheme (subject to company and individual performance)
- Enhanced Parental Leave
- Green Commute Bike Scheme
- Summer Fridays (start your weekend early if you've finished everything on your to-do list)
- Working from Abroad (up to 4 weeks a year)
- Global Volunteering Day
- Modern, state of the art office in Paddington, London, which is dog friendly and includes showers, a mother's feeding room, a wellness room and barista coffee bar.
Climate Impact Partners is an equal opportunities employer. Our goal is to be a diverse and inclusive workforce, that embraces our differences, and so all aspects of employment including the decision to hire and promote, will be based on merit, competence, performance, and business need. We do not discriminate on the basis of characteristics protected under federal, state, or local law. To support this, all applications are anonymised until the interview stage which means that regardless of who has applied, your characteristics are totally anonymous.
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