Wolferstans
Client Services Co-Ordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
At Wolferstans, we care passionately about the experience that clients have when doing business with us.
Our Client Services Team are the first point of contact for prospective clients who get in touch with us.
Primary Responsibilities
- Answer telephone calls from clients and prospective clients in line with agreed service levels.
- Assist clients with their enquiries in line with authority levels and agreed procedures.
- Monitor and respond to requests from clients and colleagues via the Client Services Shared Mailbox.
- Support “walk-in” clients who visit our offices with their queries, providing a warm, friendly welcome.
- Support clients in completing online ID checks via systems such as Credas and SmartSearch by sending links and assisting with queries.
- Assist lawyers with verifying client ID checks by reviewing results and highlighting issues for review.
- Onboard clients onto our App as appropriate, providing advice and support with queries.
- Open files as requested by legal departments, showing accuracy and attention to detail.
- Ensure all necessary conflict checks are undertaken and possible conflicts are referred in line with agreed procedure.
- Adhere to all company policies and procedures, particularly those which relate to client confidentiality and GDPR.
- Provide and exceptional service to colleagues in legal departments by ensuring requests are handled promptly, accurately and that information provided around new clients/enquiries includes all relevant detail.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Person Specification
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Demonstrates a passion for delivering an exceptional legal experience
- Excellent:
- Communication and client care skills.
- Time management skills and ability to prioritise effectively.
- Attention to detail.
- Able to:
- Deal sensitively and appropriately with confidential information.
- Develop and maintain strong relationships with team members, the firms’ employees, and partners.
- Work well under pressure within stipulated timescales and meet deadlines.
- You will be:
- Qualified by experience having creditability within your specialism.
- Proud of a professional and positive work attitude with the ability to embrace change.
- Willing to attend courses and webinars to increase knowledge and understanding.
- Committed and able to provide a confident and positive input, taking responsibility and ownership for the success of the firm and your own development.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London