Shape Recruitment
Client Services Director
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An exciting chance to join this fast-growing, independent digital advertising agency that's making a real impact across the programmatic landscape. Working with an impressive portfolio of premium brands, the agency combines strategic thinking with cutting-edge technology to deliver outstanding results for its clients.
As they continue to grow, they're looking to hire an experienced Client Services Director to lead one of their most strategically important clients. This is a fantastic opportunity for someone who enjoys building long-term client partnerships, leading commercial strategy and working closely with specialist teams to deliver exceptional campaigns.
Key Responsibilities
- Take full ownership of a portfolio of clients, acting as the senior strategic lead across every account.
- Build trusted relationships with stakeholders from day-to-day marketing contacts through to senior leadership level.
- Lead account planning, commercial strategy and revenue growth across your client portfolio.
- Identify opportunities to expand client spend and introduce new channels or services.
- Work closely with programmatic trading, analytics and creative teams to ensure seamless campaign delivery.
- Provide strategic recommendations and performance insights that help clients achieve their business objectives.
- Act as a senior programmatic expert, advising clients across the full digital funnel.
- Ensure accounts run smoothly by proactively managing risks, resolving issues quickly and maintaining exceptional communication throughout.
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About You
- Significant client services or account management experience working with retail clients, and across programmatic, paid search and paid social channels.
- A strong agency background managing large client accounts.
- Excellent knowledge of programmatic advertising across Display, Video, CTV, YouTube and Native.
- Strong experience working with DV360 and the wider Google ecosystem.
- Commercial awareness with the confidence to lead strategic conversations around investment, growth and media planning.
- Outstanding relationship-building skills with the ability to influence stakeholders at all levels.
- A proactive, organised and solutions-focused approach.
- Excellent communication skills and the ability to lead cross-functional teams to deliver exceptional client outcomes.
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What's on Offer?
- Competitive salary - depending on experience.
- A collaborative, ambitious and supportive team culture.
- Excellent long-term career progression within a rapidly growing agency.
If you're looking for a role where you can combine strategic client leadership, commercial ownership plus overseeing a small team, while working with some of the most exciting brands in the market, please apply immediately.
Please note: Unfortunately, sponsorship is not available for this position, either now or in the future. Due to the high volume of applications, only shortlisted candidates will be contacted.
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